Work Order Coodinator

Strategic Group•Calgary, AB

1d•Onsite

About The Position

Work Order Coordinator Join Our Team at Strategic Group Ready to grow your career with one of Canada’s leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive. About Us At Strategic Group, our purpose is simple: Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities. As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what’s possible. Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities. Guided by our mantra, “Creating value others can’t, by seeing what others don’t,” we take pride in crafting unique solutions that leave a lasting legacy. Our Values At Strategic Group, our values guide everything we do: Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction. Innovative: Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss. Always Growing: We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities. Optimistic: With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun. If you’re ready to join a team that thinks boldly, acts innovatively, and works collaboratively, we’d love to hear from you!

Requirements

Minimum 2-4 years of experience in an administrative, operations coordination, maintenance coordination, facilities, property management, or service delivery role
Experience coordinating work orders, service requests, maintenance activities, or vendor services is preferred
Experience supporting invoice processing, documentation management, and operational reporting is preferred

Nice To Haves

Diploma in Business Administration or a related field is considered an asset
Experience with Yardi Voyager is considered an asset
Experience within residential, commercial, or mixed-use real estate environments is considered an asset

Responsibilities

Support the administration and tracking of work orders across the portfolio
Ensure work orders are accurately entered, categorized, updated, and closed within established standards
Monitor work order statuses and follow up with operational teams on outstanding items
Support adherence to response and completion timelines
Assist with maintaining consistency in work order documentation and communication practices
Coordinate scheduling for maintenance activities, inspections, vendors, and operational meetings
Support Building Operations teams with administrative preparation and follow-up
Assist with organizing preventative maintenance schedules and tracking completion
Coordinate access arrangements and communication related to maintenance activities
Maintain organized operational calendars, records, and tracking tools
Support vendor onboarding documentation and compliance tracking
Maintain vendor records, insurance certificates, contracts, and related documentation
Coordinate vendor communication related to scheduling, service updates, and documentation requests
Assist with tracking vendor performance information and service follow-ups
Ensure vendor information is accurate and current within systems and files
Prepare and maintain operational reports, dashboards, and tracking documents
Support data entry, accuracy, and consistency within Yardi and other operational systems
Compile information related to work order activity, preventative maintenance, and operational metrics
Assist leadership with reporting preparation and document organization
Maintain organized records and operational documentation for audit and reporting purposes
Support invoice collection, coding coordination, and administrative processing workflows
Track operational expenses and assist with documentation related to approvals and submissions
Ensure supporting documentation is complete and properly maintained
Coordinate with Finance regarding invoice status, missing information, or follow-up requirements
Maintain accurate administrative records related to operational expenditures
Act as an administrative liaison between Building Operations, Property Management, vendors, and internal departments
Support communication related to maintenance activities, scheduling updates, and operational coordination
Assist with preparing operational correspondence, notices, and documentation
Maintain professionalism and responsiveness in all Team Member, vendor, and tenant interactions
Support operational consistency through organized communication and follow-through
Support standardized administrative processes and operational workflows
Identify administrative inefficiencies and recommend process improvements
Assist with maintaining operational templates, forms, trackers, and documentation standards
Support implementation of new processes, tools, and system improvements
Partner with operational leadership to improve organization, efficiency, and consistency across Building Operations