Operations Supervisor/Crew Chief

AMR•City of Corning, NY

1d•$21 - $33

About The Position

The Supervisor/Crew Chief is an on-ambulance member of the management team who assists with day-to-day operations. Responsibilities include facilitating communication between field staff and management, liaising with outside agencies, monitoring system status, supporting short-term scheduling needs, maintaining equipment and supplies, and providing other operational support as assigned by the Operations Supervisor or Operations Manager. The role is open to ALS and BLS applicants and is based in Corning, New York. The Supervisor/Crew Chief directs, monitors, communicates with, and evaluates field employees; supports quality field operations and staff development; and helps ensure adequate staffing, equipment, and medical supplies. The position also performs direct patient care, prepares reports, supports projects and budgets, investigates incidents, and assists with emergency and disaster operations. The position requires compliance with company policies, employment laws, and information security practices. Starting pay is $21.32 per hour and up, based on certification level and years of experience. The stated pay range is $21.32–$33 per hour. AMR refers applicants to its careers-site benefits page for information about benefit options.

Requirements

High school diploma or GED.
Current New York State EMT or Paramedic certification.
Current CPR, PHLTS, and ACLS certification, or equivalent credentials, where applicable.
At least three years of EMS experience.
Ability to drive an ambulance and maintain a driving record that meets AMR insurability policy.
Thorough knowledge of system status management.
Effective oral, written, and interpersonal communication skills.
Ability to pass a Physical Agility Test.
Good physical stamina, endurance, and body condition for frequent walking, standing, lifting, carrying, and balancing.
Ability to lift, drag, hoist, and carry various types of equipment and other objects.

Nice To Haves

Some advanced education is preferred.
EMT or Paramedic field experience is preferred.

Responsibilities

Direct, monitor, communicate with, and evaluate field employees in the assigned area.
Serve as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Maintain quality field operations through daily contact, oversight, communication, and evaluation.
Assist with employee evaluations and field crew contact reports.
Ensure PCRs and other field paperwork are reconciled daily in conjunction with PCR processing.
Ensure operational response exceptions are resolved with appropriate action.
Provide staff counseling, guidance, and information regarding AMR Operations.
Promptly investigate incidents involving assigned units or personnel, complete internal and external reports, and counsel staff.
Ensure adequate staffing, equipment, and medical supplies for field units.
Implement and enforce company policies and standards.
Perform direct patient care activities.
Maintain communication with other agencies and departments.
Serve on committees with other departments to set policies and generate ideas.
Prepare reports and manage projects as assigned by the Operations Supervisor, Operations Manager, or Regional Director.
Remain available during disasters or mass casualty incidents and assist as needed.
Attend meetings as required by the Operations Manager or Regional Director.
Comply with local, state, and federal employment laws and company policies.
Supervise, direct, and develop subordinates, including conducting performance reviews and counseling sessions.
Develop and maintain department budgets.
Assist with directing AMR resources during mass casualty and disaster operations.
Comply with information systems security requirements, attend offered security training, and report information systems security problems.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and facilitate individual and team development.
Champion affirmative action efforts in employment, including staffing, training, and promotion, and ensure compliance with and enforcement of company and department policies and procedures.
Use MS Office and data from different sources to identify issues and underlying problems in complex situations.
Perform other duties as assigned.