Operations Strategy & Analytics Manager
About The Position
This is a high-visibility role at the intersection of hotel operations, strategy, and analytics. As the Operations Strategy & Analytics Manager, you will be a trusted resource for the COO, Director of Operations Strategy & Analytics, and the wider senior leadership team by turning complex data and operational challenges into clear, actionable insight. Working across both the Virgin Hotels and Virgin Limited Edition portfolios, you'll turn data into the insight that shapes decisions by owning everything from recurring performance reports to the analysis and executive presentations that inform strategy at the highest level. The role is broad by design - you'll touch financial performance, strategic reviews, development pro formas, and everything in between. This role offers real scope to build and shape the analytics framework, inform strategy, and drive hotel performance. If you're the kind of person who takes pride in owning data and driving decision-making, this role was made for you.
Requirements
- Experience with hotel/asset-level performance metrics (e.g.RevPAR, GOP, NOI, ROI)
- Advanced in Microsoft Excel
- Proficiency in other data analysis tools (e.g., AI tools, SQL, Tableau, Power BI, or similar)
- Analytical rigor: ability to work across ambiguous, multi-source data environments and produce clean, accurate outputs
- Demonstrated ability to influence senior executives and drive adoption of analytics in business decision-making
- High attention to detail and a consistent commitment to data accuracy and integrity
- Highly organized, self-motivated, and able to manage multiple priorities and deadlines without close supervision
- Current,legal and unrestricted ability to work in the United States
- A minimum of 3 years of experience in hotel operations, revenue management, asset management, or hospitality/real estate finance is required
- Willingness to travel as necessary (10%)
Nice To Haves
- Bachelor's degree in Business, Economics, Analytics, Engineering, or related field is strongly preferred
Responsibilities
- Analyze operational and financial performance across the portfolio to identify challenges, size opportunities, and recommend strategic actions to property teams and corporate leadership
- Turn raw data from multiple systems, properties, and entities into clear, actionable insights by building and maintaining datasets and reports needed to answer a wide range of strategic questions
- Compile data from across the hotel tech stack (PMS, POS, CRM, etc.) into a clean, reliable foundation
- Review system configurations and usage across the portfolio to identify gaps, improve quality, and build consistency in how teams utilize the tools
- Produce executive and owner-ready presentations, including ownership updates, board materials, performance reviews, and strategic recommendations
- Translate complex operational and financial data into clear visual narratives with charts, graphs, and executive summaries
- Support the COO and Director of Operations Strategy & Analytics to investigate strategic initiatives at both the operating company and individual property level
- Collaborate with Finance, Revenue Management, Operations, General Managers, and other department heads to address challenges, implement best practices, and drive stronger performance
- Foster a data-driven culture by educating teams on effective data analysis and utilization
- Track KPIs across the portfolio and proactively flag performance trends, outliers, or opportunities to the Director and COO
- Support the Development team in growing the portfolio by reviewing pro formas, contributing to pre-opening tasks, and onboarding new properties into the reporting and analytics infrastructure
- Support the integration and management of the company’s maturing technology stack, including data visualization, BI platforms, and AI-driven capabilities
- Identify opportunities to automate or streamline recurring workflows, reducing manual effort and improving accuracy
- Maintain organized and accessible shared files, trackers, and documentation across various departments and properties
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
