Manager, Service Strategy & Analytics
About The Position
LG Electronics is seeking an analytically minded and forward-thinking Manager, Service Strategy & Analytics, to help shape the future of our service strategy. This role will leverage AI-driven insights, data science, and advanced analytics to support strategic decision-making and drive initiatives that directly impact the customer experience nationwide. The Manager, Service Strategy & Analytics will be responsible for analyzing service performance, identifying trends and opportunities, and translating complex data into actionable recommendations for business leaders. This individual will collaborate cross-functionally with service operations, customer experience, technology, and leadership teams to develop strategies that improve efficiency, enhance service quality, and support long-term business goals. The ideal candidate is a strong analytical leader with experience using data to solve complex business problems, influence decision-making, and drive measurable improvements. This role requires a balance of strategic thinking, technical understanding, and the ability to communicate insights clearly to stakeholders at all levels.
Requirements
- Bachelor's degree in Business, Economics, Data Science, or a related field; MBA or advanced degree a plus.
- 6+ years of experience in data analytics, business strategy, or operations planning, including experience leading projects or managing a team.
- Advanced proficiency in Excel and demonstrated experience building executive-level dashboards/reporting.
- Proven ability to lead cross-functional projects and influence senior stakeholders.
- Strong strategic thinking, analytical, and problem-solving skills.
- Excellent communication and presentation skills, with experience presenting to senior leadership.
Nice To Haves
- Bilingual proficiency in Korean and English.
- Experience with SQL, Python, or AI/ML tools for advanced analytics.
- Experience leading AI adoption or automation initiatives within an analytics or operations team.
- Familiarity with cloud platforms (e.g., GCP, AWS, Azure).
Responsibilities
- Lead the development of data- and AI-driven strategic initiatives that improve service operations and customer experience.
- Manage and mentor a team of analysts building forecasting models, dashboards, and strategic reporting tools.
- Champion the adoption of AI and automation across analytics and planning processes to increase speed and decision quality.
- Partner with senior leadership across Field Service, Customer Care, HR, and Finance to identify strategic priorities and turn insights into executable plans.
- Own executive-level reporting and planning models, ensuring accuracy, clarity, and strategic relevance.
- Present analysis, strategic recommendations, and business impact to senior/executive leadership.
- Drive continuous improvement initiatives from strategy design through execution, establishing clear success metrics.
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
