Operations Specialist

AdaptHealth • Peoria, IL

1d

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training teams, optimizing processes, and contributing to patient outcomes and team performance. The role reviews and processes documentation, uses EMR systems to manage patient and authorization data, analyzes workflows, and collaborates with teams and leadership to resolve issues and improve efficiency. It also includes maintaining knowledge of payer guidelines, supporting onboarding and projects, and meeting quality and performance metrics. As needed, the specialist delivers and sets up home medical equipment, educates patients, completes assessments and follow-ups, and safely operates company vehicles. The role requires accurate documentation and adherence to HIPAA, PPE, and infection control standards. Compensation is based on experience, location, and role level; the stated salary is $21.50–$23.00 per hour.

Requirements

• High school diploma, associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience.
• Valid and unrestricted driver’s license.
• One year of related work experience.
• Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient computer skills.
• Ability to learn new technologies and navigate multiple systems.
• Ability to work independently while following established procedures and directives.

Nice To Haves

• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service; preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment; a plus but not required.
• Microsoft Office and healthcare systems experience.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Use EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver and set up home medical equipment and educate patients as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Maintain accurate documentation and follow HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
• 401(k) with company match.
• Paid time off plans, including six paid holidays.
• Employee Stock Purchase Plan.
• Paid parental bonding leave.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teladoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED