Operations Specialist - PM Shift

Card Kingdom•Monroe, WA

1d•Onsite

About The Position

Card Kingdom is seeking an Operations Specialist to support the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. The position includes maintaining accurate physical and digital inventory, preparing and shipping orders, handling returns and customer requests, and supporting inventory processing and product releases. The role also uses inventory systems and warehouse equipment, performs quality checks, and contributes to a safe, organized, and efficient warehouse operation. This is an onsite role in Monroe, Washington, scheduled for 40 hours per work week on the PM shift, 3:00 PM–11:30 PM, with two consecutive weekend days. Overtime is required, particularly for special projects, product releases, and after-mail holidays. The position is non-exempt, union-represented by UFCW3000, and pays $21.42 per hour, increasing to $22.99 after 90 days; the stated pay range is $21.42–$28.69 per hour based on tenure.

Requirements

High school diploma, GED, or equivalent work experience.
Basic math skills.
Ability to work overtime as needed.
Proficiency with electronic inventory management systems and the MS Office suite.
Strong verbal and written communication skills to interact effectively with different stakeholders.
Attention to detail and ability to perform repetitive tasks accurately and efficiently.
Strong time-management and organizational skills, including the ability to manage multiple tasks simultaneously.
Positive work attitude and a self-competitive mindset focused on improving performance.
Flexibility to adapt to a dynamic warehouse environment and willingness to learn new tasks and procedures.
Manual dexterity and consistent fine-finger manipulation.
Ability to stand and work on hard surfaces for up to 8 hours per day.
Frequent wrist flexion and extension in repetitive motions.
Occasional squatting, kneeling, bending, stooping, reaching, and twisting at the waist.
Ability to lift up to 50 pounds occasionally.
Ability to apply up to 40 pounds of lateral force occasionally.

Responsibilities

Pick and restock Magic: The Gathering singles daily, maintaining alignment between physical and digital inventory.
Prepare and package orders and inspect them for discrepancies before shipment.
Handle special customer requests, customer notes, and product returns.
Work toward team-based service-level agreement targets.
Perform regular quality-assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times daily.
Assist with processing, auditing, and restocking various inventories.
Create, pick, and ship products to retail locations.
Handle incoming product releases.
Provide customer service to vendors, mail carriers, and internal departments.
Operate and troubleshoot card-sorting machines, order-verification systems, and collation equipment while following safety protocols.
Operate warehouse equipment, such as pallet jacks, in accordance with safety standards.
Use a Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
Maintain a safe and efficient work environment, follow company safety regulations, and keep work areas clean and organized.
Develop and maintain knowledge of Magic: The Gathering products and card play.
Participate in team meetings, projects, and continuous-improvement initiatives as assigned.
Work effectively independently and with a team to solve problems and find solutions.
Carry out other assigned duties that contribute to the success of Card Operations.

Benefits

Paid time off, up to 128 hours accrued during the first year, with increased accruals after 1, 3, and 5 years.
Eight paid company holidays.
Zero-cost premium options for medical, dental, and vision insurance.
401(k) plan.
Flexible Spending Accounts and Health Savings Accounts.
Pre-tax commuter benefits.
Supplemental life and AD&D insurance.
Accident, critical illness, and hospital confinement plans.
Employee Assistance Program.
Employee discount.
Paid parental leave.