Air cargo- Operations Specialist-MIA

Worldwide Flight Services, Inc. • Miami, FL

23h

About The Position

The Operations Specialist performs safe and efficient cargo duties through direction, coordination, observation, and hands-on assistance during cargo operations. This role serves as a technical operational expert, coordinating the safe and efficient movement of cargo while addressing warehouse and ramp needs simultaneously. It provides insight on staffing structures and tasks needed to ensure on-time, safe, high-quality delivery. Assignments may vary by customer; employees receive a primary assignment and may support other customers according to their training and experience. The position is covered by a collective bargaining agreement with the Transport Workers Union (TWU), which requires joining the union and paying union dues.

Requirements

• High school diploma, GED, or equivalent.
• At least 18 years of age.
• Valid driver's license.
• Certification to operate multiple pieces of equipment, including warehouse equipment and roles (Builder, Dock Master for Import/Export/Oversize/VUN, Cargo Screener, and Forklift Operator) and ramp equipment and roles (at least Advanced GSE, tug, belt loader, GPU/ASU, Pushback, Loader Operator, Load Master, Marshaling, Forklift, and Operator/Tug Operator).
• At least 5 years of air cargo operations experience performing advanced warehouse and ramp responsibilities.
• Experience training and coaching employees.
• Experience supporting safety improvement projects.
• Ability to meet customer station-specific requirements.
• Ability to lift up to 70 pounds.

Nice To Haves

• Ability to work rotating shifts, including weekends (Friday, Saturday, and Sunday), holidays, and days off.
• Ability to read, write, fluently speak, and understand English.

Responsibilities

• Ensure assigned personnel complete duties efficiently and professionally.
• Perform export cargo build-up, import/export cargo tracing, forklift operation, monitoring of dock offloading and loading, and warehouse cargo inventory assessments.
• Prepare import/export flight documentation; accept and distribute cargo in accordance with applicable air carrier and Department of Transportation regulations; and resolve customer issues through outstanding customer service.
• Ensure compliance with ramp safety regulations; load and unload aircraft; perform visual Foreign Object Debris (FOD) checks and inspect aircraft condition before and after loading; operate ramp equipment; and coordinate cargo transport between terminals and aircraft.
• Comply with WFS safety and security policies and procedures and air carrier TSA Security Programs; do not participate in fraudulent safety or security activities.
• Monitor activities of WFS staff, contractors, and visitors, and report security breaches, suspicious occurrences, or security-process non-compliance to the Manager or through the specified company reporting channels.
• Coordinate the safe and efficient movement of cargo across warehouse and ramp operations.
• Provide insight on staffing structures and tasks needed for on-time, safe, high-quality delivery.
• Support other customer assignments as needed, based on training and experience.

Benefits

• Access earned pay in advance through the DailyPay app.
• On-the-spot recognition awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED