Operations Specialist (Southeast) - Navion Senior Solutions

Navion Senior Solutions•Raleigh, NC

About The Position

Navion Senior Solutions is seeking an Operations Specialist to provide hands-on support to Regional Directors of Operations and communities across the Southeast, including Independent Living, Assisted Living, and Memory Care communities. The role provides support in areas such as interim leadership, revenue generation, regulatory compliance, quality audits, and special projects. Frequent travel is required, with travel potentially reaching 90% of the time and the ability to support long-term on-site assignments. The Operations Specialist may serve as an Interim Executive Director during leadership vacancies, support communities facing operational challenges, and assist with new community openings and initial lease-up. The position also supports regional revenue and expense management, program integrity, leadership training, quality assurance, grievance resolution, and regulatory compliance.

Requirements

Bachelor's degree required.
Minimum of three years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities, preferred.
Knowledge of and ability to conform to applicable laws, rules, and regulations.
Ability to foster a cooperative work environment and handle conflict resolution or mediate workplace situations.
Strong interpersonal and communication skills, including the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work flexible schedules in a 24-hour operation.
Ability to travel up to 90% of the time and support long-term on-site assignments.

Nice To Haves

MBA is a plus.
Ability to hold a multistate Administrator License; licenses in NC, SC, VA, GA, TN, WV, and KY are a plus.
Three or more years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities, is preferred.

Responsibilities

Travel to Navion Senior Solutions communities to serve as Interim Executive Director when communities have leadership vacancies.
Provide on-site support to improve troubled communities, focusing on occupancy, staffing challenges, expense management, licensure, compliance, and satisfaction issues.
Provide on-site support for new community openings during pre-opening and initial lease-up stages as needed.
Help drive regional revenue through move-ins, resident retention, and revenue support.
Help monitor regional expenses, including staffing, overtime, bad debt, team member turnover, and other controllable expenses.
Help monitor program integrity, including care services, memory care programs, and regulatory and policy compliance.
Assist with training new Executive Directors and other leadership positions as needed.
Conduct and review Quality Assurance Audits.
Resolve grievances from residents, families, and staff in a timely and effective manner to support efficient operations.
Ensure compliance with regulatory agencies by continually monitoring community service areas and making changes as needed.