Operations Solutions Coordinator - MLI

Mayo Clinic • Rochester, MN

6h • $99,070 - $148,616

About The Position

The Operations Solutions Coordinator for MCL Operations leads the initial investigation, solution development, and implementation of new service lines, collaborating across MCL Operations pillars. The role supports MCL’s strategy execution by developing agile, effective operational solutions for new markets, technologies, clinical requirements, and services. Depending on business-unit needs, the coordinator may manage direct reports. Domestic and international travel is required. A valid driver’s license and good driving record may be required based on business needs and travel expectations.

The position requires a bachelor’s degree in a specified scientific field and seven years of clinical laboratory and/or patient care experience. A related combination of education and directly related experience may be considered. A master’s degree is preferred. Applicants must provide a CV or resume, cover letter, and transcripts; internal candidates must also provide their past performance appraisal. Foreign-trained laboratory personnel must provide a detailed education equivalency evaluation at their own expense. Certain internal applicants may need early-release approval based on their time in their current position or department.

Individuals hired into this position must complete two years in the role before becoming eligible to transfer to other positions within Mayo Clinic. The vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor’s degree in human-based biology, chemistry, Medical Laboratory Science, biochemistry, biomedical engineering, or a related scientific field, and seven years of clinical laboratory and/or patient care experience.
• A bachelor’s degree from an accredited institution combined with directly related experience and education may be considered.
• Ability to work collaboratively with internal physician, scientist, administrative, supervisory, and allied health staff, as well as external vendor and client stakeholders.
• Strong prioritization and workload-management skills, including the ability to handle several projects or tasks simultaneously.
• Ability and confidence to function independently and exercise sound judgment in decision-making.
• Accountability, adaptability, flexibility, creativity, dependability, and responsibility, with the ability to perform effectively in a multifunctional environment.
• Excellent written and verbal communication skills and ability to present information to a wide range of internal and external audiences.
• High technical competence and confidence in assessing impacts on patient care and business plans.
• Domestic and international travel required.
• A valid driver’s license and good driving record may be required based on business needs and travel expectations.
• Applicants must submit a CV or resume, cover letter, and transcripts; internal candidates must also submit their past performance appraisal.
• Foreign-trained laboratory personnel must provide a detailed education equivalency evaluation that includes a U.S.-equivalent degree, at the applicant’s expense.
• Certain internal applicants must attach early-release approval from their supervisor, depending on their time in their current lab, position, or department.

Nice To Haves

• Master’s degree, such as a Master of Health or Master of Business Administration.
• Experience developing and leading implementation of new product lines and services internally and in partnership with external clients and partners.

Responsibilities

• Lead initial investigation, solution development, and implementation of new service lines across MCL Operations pillars.
• Develop and govern client-contact architecture, including service-routing methodologies and navigation models that support consistent and effective client access.
• Develop and govern operational decision-support structures, including decision trees and reason-code frameworks for consistent classification and management of client inquiries.
• Establish closed-loop inquiry-management frameworks defining ownership, handoffs, resolution, and closure across the inquiry lifecycle.
• Develop and govern standardized client-communication solutions, including reusable messaging, templates, and automated communications for common client scenarios.
• Establish standardized pathways for inquiries requiring laboratory or other subject-matter expertise, including consultation criteria, content ownership, and engagement processes.
• Collaborate with internal and external stakeholders to develop and implement new services and product lines.
• May manage direct reports depending on the needs of the business unit.
• Travel domestically and internationally.

Benefits

• Medical plan options
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage
• Vision plan with a national network
• HSA and FSA pre-tax savings accounts for eligible expenses
• Competitive retirement package
• Continuing education and advancement opportunities
• Competitive compensation and comprehensive benefit plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior