Material Solutions Coordinator

Sonepar

3d • Onsite

About The Position

The Material Solutions Coordinator supports the daily execution and performance of Crawford's customer-facing material management programs. Working directly with customers, branch teams, Operations, Sales, Supply Chain, and the Material Solutions Manager, this role helps maintain inventory accuracy, material availability, efficient replenishment, and responsive service. The coordinator supports Vendor Managed Inventory, consignment, onsite inventory, storeroom operations, site services, material staging, replenishment, jobsite logistics, and digital inventory visibility. Success requires strong customer service, attention to detail, dependable follow-through, and the ability to identify and resolve operational issues.

Requirements

• High school diploma or equivalent.
• Two or more years of experience in inventory management, warehouse operations, customer service, material handling, distribution, construction support, manufacturing, or related field.
• Strong customer service, communication, organization, and time-management skills.
• Ability to work independently, manage multiple priorities, and respond effectively in a field-based environment.
• Working knowledge of inventory practices, material handling, receiving, stocking, and replenishment.
• Basic proficiency with Microsoft Office and the ability to learn ERP, inventory, scanning, reporting, and customer technology platforms.
• Valid driver license and ability to meet applicable company travel requirements.

Nice To Haves

• Associate or bachelor's degree in business, supply chain, logistics, operations, or related field.
• Experience supporting Vendor Managed Inventory, consignment, storeroom, onsite inventory, kitting, or replenishment programs.
• Experience in electrical distribution, industrial supply, manufacturing, MRO, construction, or project-based environments.
• Experience with ERP systems, handheld scanners, inventory applications, reporting tools, or customer portals.
• Lean, continuous improvement, safety, or inventory management training.

Responsibilities

• Serve as a primary day-to-day contact for assigned customer locations and material programs.
• Build productive relationships with customer personnel, project teams, maintenance teams, purchasing contacts, and Crawford partners.
• Respond to inventory questions, service requests, material needs, and operational issues with urgency and professionalism.
• Identify opportunities to improve material availability, productivity, visibility, and overall customer experience.
• Maintain inventory accuracy through cycle counting, auditing, replenishment, transaction discipline, and discrepancy resolution.
• Monitor inventory levels and complete replenishment activities based on customer demand and established service requirements.
• Identify stockouts, excess inventory, slow-moving items, and inaccurate records, then coordinate corrective action.
• Support min/max reviews, item rationalization, inventory optimization, and continuous improvement activities.
• Support onsite inventory, storeroom, consignment, and other material management programs.
• Receive, inspect, stock, label, organize, issue, stage, kit, and process returns in accordance with established procedures.
• Maintain clean, safe, organized, and efficient customer and Crawford-managed inventory areas.
• Coordinate material deliveries, job site requests, staging activities, and customer service requirements.
• Use inventory systems, handheld scanners, mobile devices, customer portals, dashboards, and reporting tools accurately and consistently.
• Maintain complete inventory records, replenishment of data, service documentation, and program files.
• Support KPI reporting and customer scorecards for inventory accuracy, fill rate, stockouts, productivity, and service performance.
• Escalate recurring issues, risks, and improvement opportunities to the Material Solutions Manager and appropriate partners.
• Follow Crawford and customer safety requirements, standard operating procedures, and personal protective equipment expectations.
• Partner with Branch Operations, Customer Service, Sales, Supply Chain, and Digital Solutions to resolve issues and improve execution.
• Participate in site reviews, training, audits, program launches, and process improvement activities.
• Demonstrate accountability, adaptability, respect, and dependable follow-through in customer and team interactions.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED