Member Solutions Coordinator

Community First Credit Union | Wisconsin • Neenah, WI

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About The Position

The Member Solutions Coordinator manages routine reporting, reviews delinquent and at-risk accounts, processes small claims filings, and tracks bankruptcy proceedings. The role serves as a liaison between Member Solutions and other credit union departments and works with stakeholders in specialized servicing areas, including Bankruptcy, Legal Filings, and Probate, to strengthen processes and improve workflow efficiency.

Using collections experience and knowledge of servicing operations, the coordinator also provides hands-on operational support during employee absences or staffing shortages to help maintain continuity and consistent service levels. The position coordinates projects and initiatives, supports implementation of business changes, and identifies opportunities to improve workflows and eliminate inefficiencies.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant collections, servicing, operations, project coordination, or financial services experience.
• Demonstrated understanding of collections operations and related servicing processes.
• Experience coordinating projects, process improvements, or cross-functional initiatives.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, including the ability to identify trends and recommend solutions.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Ability to work effectively with stakeholders at multiple organizational levels.
• Strong attention to detail and ability to maintain accurate documentation and reporting.

Nice To Haves

• Associate or bachelor's degree in business, finance, or a related field; a combination of education and experience will also be considered.

Responsibilities

• Work with the VP Member Solutions to gather information, build efficiency-focused reports, and generate and distribute routine collections reports on a scheduled basis.
• Review delinquent and at-risk accounts; prepare and file small claims actions; and maintain accurate filing statuses, court dates, and outcomes.
• Monitor active bankruptcy filings, track case statuses and deadlines, and coordinate with legal counsel or third parties to protect the Credit Union's interests.
• Respond to and coordinate information requests from other departments and leaders, ensuring timely and accurate information sharing.
• Coordinate meetings, projects, and cross-functional initiatives within the Member Solutions team.
• Assist with documenting and standardizing processes and workflows.
• Partner with subject matter experts to understand operational impacts and support implementation of business changes.
• Identify opportunities to improve workflows and eliminate inefficiencies.
• Provide hands-on operational support during employee absences or staffing shortages, applying knowledge of collections policies, procedures, and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED