Operations Services Supervisor (Teller Manager)

First Citizens Bank • Sylva, NC

20d

About The Position

The Operations Services Supervisor at First Citizens Bank is responsible for the operational management of one branch and the management of its service line associates. The role processes teller transactions and other customer service requests, helps customers understand the bank’s capabilities, tools, and resources, and identifies and refers sales opportunities to appropriate bank partners. It also supports the branch team’s sales efforts.

The position combines customer service, branch operations, administration, and team leadership. The supervisor fosters effective customer and colleague relationships, complies with regulations and bank policies, oversees transaction accuracy and operational efficiency, and manages performance and personnel functions for the team. The role includes providing feedback and coaching, supporting associate development, and working with bank partners and other managers to achieve business goals.

Requirements

• Bachelor's degree and at least 1 year of experience, or a high school diploma or GED/equivalent and at least 5 years of experience.
• Experience must be in financial services, customer service, bank operations, or branch operations management.
• Financial literacy.
• Knowledge of retail banking products and services.
• Operations management skills.
• Branch banking operations knowledge.
• Ability to train others.
• Ability to manage performance.

Nice To Haves

• Management or supervisory experience.

Responsibilities

• Manage the operational activities of one branch and the team of service line associates.
• Process teller transactions and other customer service requests.
• Facilitate customer awareness and education about bank capabilities, tools, and resources.
• Identify and refer sales opportunities to the appropriate bank partner and support branch sales efforts.
• Build collaborative partnerships with customers, prospects, and colleagues; listen to customer needs, ask questions, and take prompt action.
• Seek coaching, support bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk.
• Complete required training by established deadlines and perform assigned general office management duties.
• Ensure transaction accuracy and operational efficiency for deposit-taking activities.
• Manage team performance and personnel functions, and drive accountability to role expectations and responsibilities.
• Provide one-on-one feedback and coaching to support associate development and results.
• Leverage bank partners, other managers, and the team to accomplish business goals.

Benefits

• A competitive, thoughtfully designed benefits program intended to meet associates' needs; further details are available through the employer's benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager