Operations Services Specialist I

FIREFIGHTERS FIRST FEDERAL CREDIT UNION • Pasadena, CA

3d

About The Position

The Operations Services Specialist I supports members and Credit Union departments by processing account transactions, managing member accounts, and researching member and bank inquiries. The specialist communicates with members by mail or phone, identifies their financial needs, and recommends appropriate Firefighters First Federal Credit Union products and services.

Requirements

• High school diploma or GED.
• Experience in one or more of the following: banking, call center, or a sales position.
• At least one year of experience at a bank or credit union.

Responsibilities

• Process daily incoming and outgoing mail, including picking up and dropping off mail at the post office.
• Process levies and subpoenas within established timeframes.
• Research general inquiries from members and third parties, including shared branches.
• Process wire transfers.
• Process and manage member accounts, including dormant, inactive, and deceased accounts, and related transactions for savings and checking deposits, Certificates, IRAs, Trusts, account changes, and membership changes.
• Scan membership documents and follow the Credit Union’s record-retention policies and procedures.
• Recommend FFCU financial products and services to meet members’ individual needs.

Benefits

• Competitive salary with a pay-for-performance bonus.
• Fully paid medical, dental, and vision benefits for employees.
• Fully paid life insurance, AD&D, and short- and long-term disability coverage.
• 401(k) plan with a 3% safe harbor contribution from the Credit Union and matching contributions of up to 4%.
• Education reimbursement of up to $5,250 annually.
• 0% education loan assistance program.
• Pet insurance.
• Three weeks of PTO annually, including 2½ days of float time.
• Nine paid holidays plus two half days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED