Operations Services Specialist I
About The Position
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for an Operations Services Specialist I to join our team! The Operations Services Specialist I is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries. By interfacing with members by mail or phone, the specialist assists members by identifying financial needs and recommending appropriate FFCU products and services.
Requirements
- Education: High school diploma or GED
- Experience in one or more of the following: banking, call center, and/or in a sales position.
- Minimum one year experience at a bank/credit union
Responsibilities
- Processing daily incoming and outgoing mail, which includes picking up and dropping off mail at the post office.
- Processing levies and subpoenas in accordance to established timeframes.
- Researching general inquiries from members and third parties (e.g. shared branches).
- Processing wire transfers.
- Processing and managing member accounts (including dormant, inactive, deceased) and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., membership changes).
- Scanning membership documents and adhering to the credit union’s record retention policy and procedure.
- Recommending FFCU financial products and services to members to meet their individual needs
Benefits
- Competitive salary with a pay for performance bonus
- Fully paid Medical, Dental, and Vision benefits package for employees.
- Fully paid Life insurance, AD&D, short and long-term disability coverage
- 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
- Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
- Pet Insurance
- 3 weeks of PTO annually including 2 ½ days of float time.
- 9 paid holidays plus 2 half days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
