Operations Services Specialist II
About The Position
Firefighters First Federal Credit Union is hiring an Operations Services Specialist II to support members and Credit Union departments. The role processes account transactions, manages member accounts, researches member and bank inquiries, processes levies and subpoenas, and handles wire transfers. The specialist communicates with members by mail or phone, identifies their financial needs, and recommends appropriate Credit Union products and services. The position manages and maintains member accounts and transactions, including deposits, investment accounts, account changes, wire transfers, and new memberships. It reviews account notifications and determines appropriate action for inactive or dormant accounts and accounts of deceased members. The role also processes mail and researches member inquiries. A significant part of the work involves vehicle-title transactions. The specialist coordinates title registrations and transfers for new and used vehicles, prepares and submits DMV forms, tracks required documentation and deadlines, and helps ensure the Credit Union's interest in loan collateral is secured. The specialist researches and resolves DMV questions, issues, and discrepancies, supports Member Experience teams with DMV requests and DNA activities, and escalates situations that could jeopardize the Credit Union's security.
Requirements
- High school diploma or GED.
- Experience processing fiduciary accounts and deposit accounts, IRAs, account maintenance, and wire transfers.
- Experience with consumer lending and consumer loan servicing.
- Experience in one or more of banking, a call center, or a sales position.
- At least two years of experience at a bank or credit union.
Responsibilities
- Manage, process, and maintain member accounts and related transactions, including deposits, investment accounts such as Certificates, IRAs, and Trusts, account changes, wire transfers, and new memberships.
- Review and research account notifications, determine appropriate action, and process information to disposition inactive or dormant accounts and accounts of deceased members.
- Process mail, research member inquiries, and process levies and subpoenas.
- Process and manage vehicle-title transactions in compliance with state and federal regulations.
- Coordinate registration and title transfers for new and used vehicles, including lienholder documents and other required paperwork.
- Prepare and submit required DMV forms, meeting processing deadlines.
- Confirm required documentation is sent to the DMV on time to secure the Credit Union's interest in loan collateral, and escalate situations where that security is in jeopardy.
- Research and resolve DMV questions, issues, and discrepancies.
- Support Member Experience teams with DMV requests and DNA activities.
- Interface with members by mail or phone, identify financial needs, and recommend appropriate Credit Union products and services.
Benefits
- Competitive salary with a pay-for-performance bonus.
- Fully paid medical, dental, and vision benefits for employees.
- Fully paid life insurance, AD&D, and short- and long-term disability coverage.
- 401(k) plan with a 3% employer safe harbor contribution and matching of up to 4%.
- Education reimbursement of up to $5,250 annually and a 0% education loan assistance program.
- Pet insurance.
- Three weeks of annual PTO, including 2.5 days of float time.
- Nine paid holidays plus two half days.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
