Operations/Service Manager II
About The Position
The Operations Service Manager is a store-team leader who participates in managing overall store operations at Burlington. The role models company Core Values, builds trust and respect, develops teams and partnerships, and drives business results. The manager coaches, trains, and develops Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors, while overseeing operations to support excellent customer service and professionalism. The position leads customer service, cashier, and receiving operations, ensures compliance with company policies and procedures, and serves as Manager on Duty. It also supports the Store Manager with staffing and talent development and assists with other store operations as needed. The role requires a flexible schedule, including early mornings, nights, weekends, and holidays as required, and may involve occasional travel.
Requirements
- 3+ years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large-sized multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience using scheduling and reporting computer software.
- Travel may be required from time to time.
Responsibilities
- Lead Customer Service and Cashier teams, ensuring compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
- Guide Customer Service Supervisors in meeting customer service expectations and maintaining smooth customer flow at the registers.
- Manage execution of operations and receiving standard operating procedures.
- Lead receiving processes, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Act as Manager on Duty and set a leadership example for customers and associates while driving store results.
- Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
- Assist with other store operations areas as needed.
- Communicate effectively with District and Regional Management teams.
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage
- Life and disability insurance
- Eligible full-time associates may receive up to 12 days of paid time off annually
- Eligible full-time associates may receive up to 8 paid holidays
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
