Operations Representative

Somerset Regal Bank•Bound Brook, NJ

5d•$44,000 - $54,000•Onsite

About The Position

This position is located in the Operations Department at 220 West Union Avenue, Bound Brook, NJ. The role involves providing excellent customer and employee support for Operations Department services through in-person, email, and telephone interactions. The Operations Representative will be responsible for various daily banking activities, including DDA rejects, adjustments, overdraft processing, check processing, and managing customer accounts. Additionally, the role requires providing support for online banking services, ACH, IRA accounts, and covering the reception area. Maintaining current knowledge of procedures, compliance, and bank policies is essential. The position may involve travel and performing additional duties as assigned.

Requirements

At least one year experience working in branch or operations banking in a US bank.
Efficient knowledge of standard office equipment operation, including a Personal Computer (PC) with email, Microsoft Word and Microsoft Excel.
Demonstrate consistent positive interpersonal and communication skills when interacting with colleagues and customers.
Demonstrate discretion, confidentiality and privacy when interacting with colleagues and customers.
Achieve and maintain proficiency with position related processes and technology.
Strong organization skills.
Attention to detail.
Exercise good judgment.
Ability to manage multiple tasks at a time.
Ability to work independently.
Knowledge of US currency denominations.

Nice To Haves

Familiarity with US banking consumer products and regulations.
Familiarity with Fiserv-Cleartouch software.

Responsibilities

Provide excellent in-person, email and telephone support to Somerset Regal Bank customers and employees for Operations Department services.
Responsible for the DDA (demand deposit account) activity, including completion of daily DDA Rejects, adjustments, and check adjustments.
Generate and distribute various Business Analytics reports and/or notices.
Oversee the daily handling/processing/submission of overdrafts and uncollected funds, returned deposited items, altered/fictious or forged check processing, file alterations report, duplicate item report and processing of Official Check Stop Payments.
Manage and review the Harland Clarke checking printing account, assisting staff and customers with ordering checks.
Initiate and follow through with the recovery process of forged and altered checks.
Review, approve, and address errors in ACH origination requests submitted by business online customers.
Review, approve, and address errors in Wire origination requests submitted by business online customers.
Search incoming levy requests, advise branch to seize funds, notify levying entity, and turn over or return funds as required.
Provide direct assistance to the Operations Supervisor as needed.
Collect and review Monthly Branch Audit reports for accuracy and provide to the Retail Banking Manager.
Review and process monthly Fiserv processing charges.
Generate and print daily reports from Snowflake/Business Analytics and distribute them.
Collect and scan customer documents to the Nautilus cold storage system.
Review and sort monthly “on hold” bank statements to appropriate departments.
Provide support through maintenance, troubleshooting, correction and resolution in areas including Online Banking, Bill Payment, Mobile Banking, Telephone Banking, Zelle payment services, ACH, and IRA accounts.
Provide coverage to the reception area.
Maintain current knowledge of all position related procedures and compliance.
Comply with all Bank issued policies, including Information Security/Cybersecurity Policy, Acceptable Use Policy and Internet Access and E-Mail Use Policy.
Perform additional duties as assigned by management.
Ability to work varied hours/days as business dictates.
May travel to Bank or other locations for job related functions.