Customer Operations Representative

GEODIS•Plano, TX

18h•$22 - $23

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
Previous freight brokerage experience preferred
Proven demonstration of commitment and work ethic in a school or work setting
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Committed to executional and outstanding customer service
Able to persuade, motivate, influence and negotiate with others
Able to work in a team environment, while also delivering independent results
Fast-paced and able to multitask in a high-pressure environment

Responsibilities

Manage the day to day operations of the specific account(s) assigned to you and identify opportunities to improve service and increase business
Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customer(s)
Schedule pickup and delivery appointments based on customer specific needs and priorities
Work with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
Support pricing and quoting activity with direction and guidance from Account Executive
Other duties as required and assigned

Benefits

Fair pay and some jobs come with bonus opportunities
Part-time, full-time, seasonal – days, nights, weekends, and even gig work
Access your earnings on demand
Access to telemedicine from day 1 at no cost
Healthcare, dental, vision at affordable costs after a short waiting period
Paid holidays, time off, short-term disability and new parent leave
Safe, clean and healthy work environment
Opportunities for promotion
GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes
Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund
Work with fun, supportive people
Value diversity and seek to provide an inclusive culture
Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage
Opportunity to work seasonally or looking to launch your career