Payment Operations Representative

GTE Financial•Tampa, FL

3d•Onsite

About The Position

GTE Financial is seeking a proactive, detailed-oriented, and analytical individual to join their team as a Payment Operations Representative. This role provides essential back-office support for the processing of various transaction types including ATM/ITM, RDC, Mail, Lockbox, and Cenlar. The representative will also be responsible for accurately and timely processing ACH recurring loan payments and ACH/Check stop payment orders, adhering to NACHA and UCC 3 & 4 operating rules and regulations.

Requirements

High school diploma or equivalent required.
Minimum 1-3 years experience or combination of education and experience.

Nice To Haves

Some college preferred.
Bilingual preferred (English/Spanish).

Responsibilities

Process and balance all checks received by mail and headquarters staff; scan and prepare batch(s) for delivery to the Federal Reserve.
Receive, process, and store all checks deposited in ITM-ATMs.
Review and balance all ITM-ATM deposits through the Image Center system.
Verify payees and endorsements of negotiable items received through ITM-ATM, mail, and Remote Deposit Capture.
Review and process Remote Deposit Capture deposits and ensure batch files are completed within SLA.
Verify checks through Early Warning System in accordance with credit union policy.
Process Saving Bonds received at ITM locations and prepare batch(s) for delivery to the Federal Reserve.
Process mutilated cash received at ITM locations and deposit with Brinks.
Issue ATM cards.
Process Cenlar daily postings, lockbox, returned mail, and address change files.
Create and maintain recurring ACH payment plans and process ACH and check stop payment orders within established department SLA and in accordance with established policies and procedures.
Process dealer loan payoffs, including working with members and dealerships on payoff shortfalls.
Inform Consumer Lending of daily payoffs to ensure titles/leans are released timely to the dealership.
Balance Payment Operation General Ledgers.
Provide prompt, courteous, and exceptional member service.
Support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
Participate in Regional Payments Association-sponsored training events when applicable.
Demonstrate a functional knowledge of the Bank Secrecy Act and Anti-Money Laundering in addition to other Federal laws, including but not limited to the Right to Financial Privacy Act; Identity Theft Red Flag; Reg CC; and Ethics: Policy and Personal Judgment for Tellers; U.S. Patriot Act, Office of Foreign Assets & Control.