Payment Operations Specialist

IH Mississippi Valley Credit Union•Moline, IL

1d•$17 - $22•Onsite

About The Position

Join Team IHMVCU! We're looking for a detail-oriented and service-focused Payment Operations Specialist to join our team! We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive. This role will be located at our beautiful headquarters located on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. If you enjoy solving problems, operating important behind-the-scenes processes, and supporting both members and team members, this could be a great opportunity for you!

Requirements

High school diploma or equivalent required; some college preferred.
At least two years' experience working in a financial institution, ACH or Credit and Debit card operations preferred.
Experience using Microsoft Office programs, including Excel, Word, and PowerPoint, along with other banking software
Strong attention to detail and the ability to organize and prioritize multiple responsibilities
A self-starter who can work independently while contributing to a collaborative team
Excellent verbal and written communication skills
Sound judgment and problem-solving skills when researching discrepancies and resolving payment-related issues
Ability to adapt to changing priorities while meeting established processing deadlines

Nice To Haves

some college preferred
ACH or Credit and Debit card operations preferred

Responsibilities

Process, monitor, balance, and resolve exceptions for incoming and outgoing ACH transactions within established deadlines.
Handle ACH disputes, returns, stop payments, reclamations, and other research requests according to applicable rules and procedures.
Maintain debit and credit card services, including account updates, closures, limit changes, restrictions, and other card-related requests.
Review Remote Deposit Capture transactions, identify potential fraud, process exceptions, and adjust member deposit limits.
Establish and maintain ACH, wire, Treasury Management, and Business Online Banking services for business members.
Research and resolve payment-related questions from members and team members, providing timely follow-up.
Process mail payments and support daily operations for Credit Union owned credit lines.
Maintain department procedures and recommend improvements that strengthen efficiency, controls, and member service.