Payment Operations Specialist

Fiserv • Berkeley Heights, NJ

16h • Onsite

About The Position

A successful Payment Operations Specialist at Fiserv is responsible for maintaining the Remittance Processing Pipeline to optimize BillPay payments delivery. This role involves performing critical tasks that support the accurate and efficient processing of payments for thousands of customers. The Specialist will be an expert in Fiserv's Bill Payment processing, solving complex problems, and providing remittance expertise to both internal and external business partners. This role requires a proactive, analytical problem solver with strong written and verbal communication skills who thrives in a fast-paced environment.

Requirements

• 1+ years of experience in customer or client service.
• 1+ years of experience in managing and completing various work assignments in support of billers and payment processing.
• Strong understanding of Microsoft Office Suite, including Excel.
• Proficiency in SQL for database queries and research.
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• 1+ years of experience in banking or bill payment.
• Knowledge of SQL, SSRS, SSAS, ODS, EDW, or other data collection and presentation applications.
• Advanced knowledge of Excel.
• Four-year college degree or equivalent experience; business, mathematics, or statistics degree a plus.

Responsibilities

• Maintain and optimize the Remittance Processing Pipeline for BillPay payments.
• Implement new billers for electronic payments.
• Participate in and occasionally lead meetings with billers, clients, and internal business partners to support remittance implementations and projects.
• Update existing payment direction rules based on biller needs.
• Utilize SQL queries to search databases and conduct research.
• Research and analyze existing payment direction rules and consumer payment behavior to ensure optimal setup for electronic remittance and payment accuracy.
• Analyze payment delivery methods and existing rules to drive higher electronic rates.
• Respond to biller and internal partner inquiries related to payment remittance.

Benefits

• Paid holidays
• Generous time off policies, including Unlimited Recharge & Refuel for qualifying associates
• Free counseling through our EAP
• Competitive salaries
• Fiserv 401(k) Savings Plan
• Employee Stock Purchase Plan
• Variety of medical, dental, vision, life and disability insurance options
• Range of well-being resources through our Fuel Your Life program
• Training, development, certification, and internal mobility opportunities
• Join Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree