Billing & Payment Representative

Co-operators • Guelph, ON

1d • CA$43,550 - CA$72,583 • Hybrid

About The Position

As the Billing and Payment Representative you will contribute to the effective and efficient delivery of services for billing related functions. You will be responsible to analyze client accounts, maintain accurate records, process refunds, and collect and administer premium. You will provide expertise to clients and business partners and respond to billing and payment related inquiries within defined service standards.

Requirements

• Experience in customer service, administration, billing or a related field.
• Completed post-secondary education.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

Nice To Haves

• Having call center experience or numerical aptitude is an asset.
• You have or are willing to complete the Foundations of Customer Service in a Financial Services Environment (ACS 100) course upon hire.

Responsibilities

• Responding to incoming calls from clients, assisting with billing and payment inquiries and ensuring client interactions meet or exceed quality standards.
• Administering clients’ payments and billing related changes, including payment arrangements, cheque deposits, credit card and online banking transactions.
• Initiating contact with clients to collect outstanding receivables and processing payments or billing related changes in alignment with prescribed collection guidelines.
• Reviewing system generated reports, investigating and resolving errors, and ensuring changes are documented in applicable systems.
• Providing timely responses to all administrative inquiries, managing client complaints in a professional manner and ensuring any issues or concerns are escalated according to established protocols.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree