Charter Operations Representative

Jet Aviation•Scottsdale, AZ

10d•$60,000 - $75,000•Onsite

About The Position

The Charter Operations Representative position is committed to proactively developing and maintaining a client base for the purpose of expanding overall charter sales activities. They provide clients with accurate and timely information while multi-tasking in a team environment with minimum supervision. This role requires a flexible schedule, the shift schedule will be afternoon/evening hours with the potential for changes over time as our business needs and opportunities evolve.

Requirements

At least 2 years of experience using MS Office, including but not limited to WORD, EXCEL, POWERPOINT, and OUTLOOK
A minimum of 2 years of hands on experience in the aviation industry, preferably in a scheduling or operations role.
Proficiency in either charter scheduling or FBO (Fixed Base Operation) scheduling, depending on previous role within organization
Must demonstrate determination and resilience in handling challenging situations and unexpected changes that can occur in the fast-paced aviation industry.
The ability to persevere and find solution under presume is a crucial attribute for success in this role
Must possess strong multitasking skills to handle various tasks simultaneously
May be required to be over age 18 and a valid driver’s license with a clean driving record
Minimum of high school or trade school diploma

Nice To Haves

Avianis and/or SAP knowledge preferred
Customer focused; externally focused with a strong market perspective
Excellent communications, customer service and people skills
Possess an empathetic, collaborative, and stimulating communication approach
Results driven; able to execute with high personal accountability
Strong initiative and self-direction
Ability to lead and work with others to achieve desired results
Ability to manage multiple projects and departments simultaneously
Excellent persuasion and negotiation skills Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

Responsibilities

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing
Responsibilities are within the Sales Support and Administration function as a generalist or in a combination of disciplines
Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls
Accepts orders, closes sales, maintains customer records, and completes required documentation
Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems
May have an assigned product line that may overlap other sales teams' territories
May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment & Transparency)