Charter Operations Manager

Pacific Western Transportation LtdRed Deer, AB
Onsite

About The Position

Prairie Bus Lines is seeking an experienced Charter Operations Manager to lead and grow its charter operations in Red Deer and the surrounding area. This role focuses on maximizing the utilization of the existing fleet by developing and expanding charter business. It is a hands-on leadership position requiring an understanding of transportation operations, local market knowledge, and the ability to balance customer service, operational efficiency, safety, and business growth. The manager will oversee daily charter operations, including coordination, safety training, and identifying growth opportunities.

Requirements

  • 3+ years operations and management experience with strength in planning and scheduling
  • Experience with profit/loss analysis
  • Budget creation and management experience
  • Familiarity with the people transportation industry
  • Ability to manage multiple contracts
  • Expertise in organizational planning and problem solving
  • Knowledge of provincial and federal laws & regulations pertaining to industry requirements
  • Knowledge of WCB and Occupational Health & Safety regulations
  • Knowledge of budgeting and financial statements
  • Exceptional organizational, analytic problem solving, and diplomacy skills
  • Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and tact
  • Proficiency in Microsoft Office

Responsibilities

  • Provide leadership and direction to the Charter operations team
  • Respond to customer requests and seek out additional charter work
  • Maintain awareness of current industry trends and changes
  • Assist in the development of operational budgets and forecasts
  • Review monthly financials and report on variances
  • Investigate and initiate change to improve operations systems and procedures
  • Recruit, manage, supervise, and direct personnel
  • Supervise and delegate responsibilities of personnel, ensuring all charter requests are covered in the most profitable and efficient manner
  • Work closely with the Maintenance and Operations departments to ensure adequate numbers and sizes of units are available to cover all requests
  • Prepare monthly billing
  • Attend safety meetings
  • Establish and maintain relationships with current and future clients
  • Adhere to company's Core Values, and achieve its strategic goals
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