Operations Reconciliation & Control Associate

DTCC • Tampa, FL

5d • Hybrid

About The Position

The Operations Reconciliation & Control Associate works within DTCC’s Asset Servicing Operations and Custody Clearance & Settlement Operations organization, which supports operations and asset services across DTCC businesses. The Operations Risk & Control team maintains the integrity of DTC’s books and records through monitoring, reconciliation, and error resolution activities, ensuring daily balancing of client, inventory, and internal account positions for cash and securities. The team also monitors and processes agent-related transactions and supports the Transfer Agent community.

This role supervises the day-to-day activities of a designated team, supports staff training and performance, helps resolve exceptions and complex inquiries, and contributes to risk and control activities. It requires a focus on client service, adherence to procedures and critical timeframes, and collaboration on projects and initiatives.

Requirements

• Minimum of 4 years of related experience.
• Ability to manage competing priorities.
• Bachelor’s degree preferred or equivalent experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise the day-to-day activities of a designated team.
• Ensure strict adherence to procedures and critical timeframes while managing competing priorities.
• Oversee cross-training efforts and on-the-job training of staff.
• Engage staff to ensure performance meets or exceeds client expectations and departmental benchmarks.
• Identify and mitigate risk by applying knowledge of department controls, spotting opportunities, and identifying root causes.
• Respond to internal and external client inquiries accurately and promptly, and resolve issues in a timely manner.
• Resolve exceptions and assist with complex inquiries.
• Apply principles, procedures, requirements, regulations, and policies related to specialized business functions.
• Write and maintain procedures and job aids, identify procedure gaps, and update procedures as directed.
• Communicate effectively, participate actively in meetings, present information to small and mid-sized groups, and respond constructively to feedback.
• Assist with benchmark tracking, audit follow-up, compliance, and risk management activities.
• Contribute to projects and initiatives as a collaborative project team member.
• Integrate risk and control processes into daily responsibilities, monitor and mitigate risk, and escalate issues appropriately.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off, personal/family care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level