Operations Reconciliation & Control Associate

DTCC • Tampa, FL

6d • Hybrid

About The Position

The Operations Reconciliation & Control Associate works within Asset Servicing Operations (ASO) and Custody Clearance & Settlement Operations (CCSO), which support operations and asset services across several DTCC businesses. The Operations Risk & Control (ORC) team maintains the integrity of DTC’s books and records through monitoring, reconciliation, and error resolution, ensuring daily balancing of client, inventory, and internal cash and securities positions. The team also monitors and processes agent-related transactions and supports the Transfer Agent community.

This role supervises a designated team’s day-to-day work, supports staff training and development, and helps ensure service quality and adherence to procedures, controls, and timeframes. It contributes to client support, risk mitigation, procedure maintenance, audit and compliance activities, and team projects and initiatives.

Requirements

• Minimum of 4 years of related experience.
• Bachelor’s degree preferred, or equivalent experience.
• Ability to manage competing priorities and adhere to procedures and critical timeframes.
• Knowledge of department controls and ability to identify risks, opportunities, and root causes.
• Ability to respond to client inquiries accurately and promptly and resolve issues and exceptions.
• Effective communication, collaboration, and presentation skills.
• Ability to learn and keep specialist knowledge current, accept feedback, and coach others.

Responsibilities

• Supervise day-to-day activities of a designated team, ensuring adherence to procedures and critical timeframes while managing competing priorities.
• Oversee cross-training and on-the-job training; engage staff to meet or exceed client expectations and departmental benchmarks.
• Identify and mitigate risk by understanding department controls, spotting opportunities, and identifying root causes of issues.
• Address internal and external client needs by responding to inquiries accurately and promptly, resolving issues and exceptions, and assisting with complex inquiries.
• Apply principles, procedures, requirements, regulations, and policies related to specialized business functions.
• Write and maintain procedures and job aids, identify procedure gaps, and update procedures as directed.
• Communicate effectively, participate actively in meetings, present information clearly to small and mid-sized groups, and apply feedback to the role.
• Assist with benchmark tracking, audit follow-up, compliance, and risk management activities.
• Contribute to projects and initiatives as an effective project team member.
• Integrate risk and control processes into daily responsibilities, monitor and mitigate risk, and escalate appropriately.
• Individually coach others, share learning opportunities, and identify team skill or experience gaps.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off, personal/family care, and other leaves of absence.
• Flexible/hybrid work model with three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level