Operations & Quality Manager

Milestone Environmental Contracting Inc. • Township of Langley, BC

22h • CA$130,000 - CA$150,000 • Onsite

About The Position

The Operations & Quality Manager is responsible for operational quality, compliance, execution discipline, and management of the Project Management Office (PMO) across the organization. This role owns the ISO/QMS systems, audit readiness, operational SOPs, PMO governance, project execution standards, and continuous improvement initiatives embedded within operations.

This position is operations-focused, working closely with field, project, and PMO teams to ensure processes are documented, implemented, measured, and continuously improved to support consistent project delivery and operational excellence across the organization.

Requirements

• 10+ years of experience in operations, quality, compliance, or operational excellence roles.
• Hands-on experience with ISO/QMS systems, audits, and compliance management.
• Strong process improvement, problem-solving, and operational excellence capability.
• Experience managing or supporting a PMO, project controls function, or standardized project delivery framework.
• Experience leading cross-functional process improvement initiatives in project-based or operational environments.
• Experience managing managers or leading multidisciplinary operational teams.
• Comfortable working in project-based or field-driven organizations.
• Reads, understands, and follows MECI’s Corporate Health and Safety Program, Policy and Procedures.
• Ensure health and safety is considered in the performance of all activities both on and off the job.
• Participation in H & S initiatives will be monitored and reviewed as necessary.

Nice To Haves

• Bachelor’s degree in business, Engineering, Construction Management, Operations Management, or a related discipline is considered an asset.
• PMP designation, Lean Six Sigma certification, ISO Lead Auditor certification, or other relevant professional designations are considered assets.

Responsibilities

• Own and manage the ISO/QMS system and its operational implementation across the organization.
• Ensure ongoing audit readiness and lead internal and external audit activities.
• Manage corrective actions and track timely resolution and closure.
• Maintain compliance-driven quality standards across operations.
• Monitor and report on quality performance metrics to support continuous improvement initiatives.
• Own and maintain operational SOPs, site-level procedures, and process documentation to support consistent and efficient project execution.
• Lead operational process mapping, documentation, and standardization initiatives.
• Identify process gaps, inefficiencies, operational risks, and opportunities for improvement.
• Drive continuous improvement initiatives across operations to improve quality, efficiency, and execution discipline.
• Develop and monitor operational performance metrics to measure process effectiveness, quality outcomes, and continuous improvement initiatives.
• Lead cross-functional process improvement initiatives supporting operational excellence and organizational priorities.
• Provide operational inputs, performance metrics, and process improvement recommendations for Annual Planning activities and Quarterly Business Reviews.
• Supply operational data and metrics supporting ESG and NZC reporting requirements.
• Support the implementation of ESG and NZC initiatives where operationally applicable.
• Own the PMO function and establish consistent project management standards, governance, and execution practices across the organization.
• Establish and maintain project controls standards, including cost tracking, forecasting, change management, reporting, and project closeout discipline.
• Support project teams through standardized tools, templates, governance frameworks, and performance reporting.
• Monitor PMO effectiveness through KPIs, project review cadence, data quality, and adoption of required project management processes.
• Develop and monitor PMO performance metrics, including process adoption, project controls compliance, and operational effectiveness.
• Facilitate project governance reviews and lessons learned activities to strengthen project delivery practices and drive continuous improvement.
• Partner with Operations, Finance, and project leadership to improve project execution, accountability, and financial visibility.
• Act as business owner for the QMS/ISO system and PMO governance framework.
• Serve as the super-user for operational quality, documentation, and project controls tools.
• Ensure systems are effectively utilized to support operational standards, reporting requirements, and continuous improvement initiatives.
• Lead Quality, Project Administration, and PMO resources to ensure consistent delivery of operational standards and project execution practices.
• Establish priorities, monitor performance, and drive accountability across quality, administration, PMO, and operational teams.
• Provide coaching and performance feedback focused on compliance, delivery excellence, project execution, and continuous improvement.
• Foster collaboration and knowledge sharing across operational teams to support consistent execution and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager