Operations-Quality Manager

SBM Offshore•Houston, TX

3d•$85,000 - $90,000

About The Position

The Operations Quality Manager coordinates and directs operations needed to fulfill contractual responsibilities between SBM and its customers. The role includes planning, supervision, budgeting, vendor and supply contact, customer relations, and other managerial or supervisory work. The manager develops effective quality-control processes and ensures quality management systems comply with regulatory and legal requirements. The position oversees service personnel, quality inspections, inventory, safety, budgets, customer requests, and operational improvements. It also includes direct supervision of facilities program employees, communication with customers and staff, support for human-resource matters, and training employees on quality expectations and systems. Driving to work locations, customer sites, or company facilities may be necessary, and some travel may be required.

Requirements

Associate degree with at least 2 years of experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including upkeep and care of cleaning equipment.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Customer service, problem-solving, time-management, project-management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from groups of managers, customers, employees, and the general public.
Must be able to lift and/or move up to 35 pounds.
Employees required to drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

CPR/AED/First Aid certification.
Bilingual ability.
Valid driver's license, depending on business needs.
Forklift certification, if required.

Responsibilities

Devise and review specifications for products or processes to ensure effective quality control.
Ensure SBM’s quality management systems conform to regulatory and legal requirements.
Oversee inspections of materials to ensure they meet requirements.
Monitor internal processes for quality standards and stay current on relevant standards, regulations, laws, issues, and news.
Develop work schedules and prepare schedules for service personnel, including assigning personnel to routes.
Inspect and evaluate establishments for program compliance, including safety, quality, and service.
Audit and maintain inventory supplies and equipment.
Investigate and promote improved equipment and methods.
Review customer service requests, determine their cause and the type of malfunction, and address them with a manager.
Implement organizational policies and goals.
Facilitate budget requests and identify potential areas for reductions.
Assist with plans, budgets, schedule modifications, cost estimates, bid sheets, and contracts.
Participate in developing long-range plans, conceptual designs, and capital outlay requirements for program or process improvements.
Assist with coordinating program specifications, proposal and contract requirements, and related documents.
Collect data for estimates, labor hours, expenses, and other metrics.
Maintain a safe work environment and ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA requirements.
Direct supervisory management engaged in facilities program support.
Serve as a liaison among the company, customers, clients, employees, and subcontractors.
Conduct and attend meetings to communicate with customers, clients, and employees.
Assist with human-resource concerns and issues.
Support compliance training for new hires and ongoing training for managers and associates on quality expectations and systems.
Carry out supervisory responsibilities, including interviewing, hiring, planning and assigning work, directing employees, conducting performance evaluations, rewarding and disciplining employees, addressing complaints, resolving problems, and ensuring employees are trained on tasks and safety requirements.