Operations-Quality Manager

SBM Management Services•Vacaville, CA

2d•Onsite

About The Position

The Operations-Quality Manager coordinates and directs the operations needed to meet contractual responsibilities between SBM and its customers. The role includes planning, supervision, budgeting, vendor and supply contact, customer relations, and other high-level management responsibilities. The manager also develops effective quality-control processes and oversees compliance with quality, safety, and regulatory requirements. The position directs facilities-program support and supervises employees, ensuring they are trained on job tasks and safety requirements. It serves as a liaison among the company, customers, clients, employees, and subcontractors, and supports communication, human-resource concerns, and compliance training. The role is mainly on-site Monday through Friday, with weekend support as needed; travel to work locations, customer sites, or company facilities may be required.

Requirements

Associate degree and at least 2 years of experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, equipment care and upkeep, and the safe and efficient use of cleaning compounds and chemicals.
Customer-service, problem-solving, time-management, project-management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from managers, customers, employees, and the general public.
Completed safety and task-training certification.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.
Ability to work mainly on-site Monday through Friday and support weekends as needed.

Nice To Haves

CPR/AED/First Aid certification.
Bilingual ability.
Forklift certification may be required.

Responsibilities

Develop and review product or process specifications to ensure effective quality control.
Ensure quality management systems conform to regulatory and legal requirements.
Oversee material inspections and monitor internal processes for quality standards.
Keep current on standards, regulations, laws, issues, and news relating to product and service quality.
Develop work schedules to ensure adequate service; prepare service-personnel schedules and assign personnel to routes.
Inspect and evaluate establishments for program compliance, including safety, quality, and service.
Audit and maintain supplies and equipment inventory.
Investigate and promote improved equipment and methods.
Review customer service requests to determine their cause and the type of malfunction, and address them with the manager.
Implement organizational policies and goals.
Facilitate budget requests and identify potential cost reductions.
Assist with plans, budgets, schedule changes, cost estimates, bid sheets, and contracts.
Participate in developing long-range plans, conceptual designs, and capital-outlay requirements for program or process improvements.
Help coordinate program specifications, proposal and contract requirements, and related documents.
Collect data for estimates, labor hours, expenses, and other metrics.
Maintain a safe work environment and ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA requirements.
Direct supervisory management engaged in facilities-program support.
Act as a liaison between the company, customers, clients, employees, and subcontractors.
Conduct and attend meetings to communicate with customers, clients, and employees on a consistent, real-time basis.
Assist with human-resource concerns and issues.
Support compliance training for new hires and ongoing training for managers and associates on quality expectations and systems.
Interview, hire, plan and assign work, direct employees, conduct performance evaluations, reward and discipline employees, address complaints, and resolve problems.
Ensure employees are properly trained on tasks and safety requirements.
Drive to various work locations, customer sites, or company facilities as needed; some travel may be required.