Operations-Quality Manager

SBM Management Services•Houston, TX

About The Position

The Operations-Quality Manager coordinates and directs operations needed to fulfill contractual responsibilities between SBM and its customers. The role includes planning, supervision, budgeting, vendor and supply contact, customer relations, and other managerial or supervisory duties. The manager develops effective quality-control processes and ensures quality systems and operations meet applicable requirements. The position may require driving to different work locations, customer sites, or company facilities, and some travel may be required. The role carries out supervisory responsibilities under organizational policies and applicable laws, including hiring, work assignment and direction, performance evaluations, employee recognition and discipline, complaint resolution, and ensuring employees are trained in their tasks and safety requirements. The manager also supports compliance training for new hires and existing management and associates on quality expectations and systems.

Requirements

Associate degree and at least 2 years of experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Customer service, problem-solving, time-management, project-management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and general computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from managers, customers, employees, and the general public.
Ability to meet the physical demands of the role, including frequently sitting, talking, or listening and lifting or moving up to 35 pounds.
Employees who drive as part of their duties must maintain an acceptable motor vehicle record and meet company driving eligibility requirements.
Complete all safety and task-training certifications.

Nice To Haves

CPR/AED/First Aid certification is a plus.
Bilingual ability is a plus.
A valid driver's license may be required based on business needs.
Forklift certification may be required.

Responsibilities

Devise and review product or process specifications to ensure effective quality control.
Ensure quality management systems conform to regulatory and legal requirements.
Oversee inspections of materials and monitor internal processes for quality standards.
Stay current on standards, regulations, laws, issues, and news related to product and service quality.
Develop service work schedules and personnel routes; assign personnel as needed.
Inspect and evaluate establishment conditions for safety, quality, service, and program compliance.
Audit and maintain inventory of supplies and equipment; investigate and promote improved equipment and methods.
Review customer service requests, determine their causes and the type of malfunction, and address issues with a manager.
Implement organizational policies and goals and facilitate budget requests to identify potential reductions.
Assist with plans, budgets, schedule modifications, cost estimates, bid sheets, and contracts.
Participate in long-range plans, conceptual designs, and capital-outlay requirements for program or process improvements.
Assist with coordination of program specifications, proposal and contract requirements, and associated documents.
Collect data to prepare estimates, labor hours, expenses, and other metrics.
Maintain a safe work environment and ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA requirements.
Direct supervisory management engaged in facilities-program support.
Act as a liaison among the company, customers, clients, employees, and subcontractors.
Conduct and attend meetings to communicate with customers, clients, and employees on a consistent, real-time basis.
Assist with human-resource concerns and issues.
Support compliance training for new hires and continuing training for management and associates on quality expectations and systems.
Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems.
Ensure employees are properly trained on tasks and safety requirements.