Operations Quality Manager

OnTrac • Ontario, CA

1d • Hybrid

About The Position

OnTrac is hiring an Operations Quality Manager to help ensure products, services, and processes meet established quality standards and customer expectations. The role supports quality management initiatives through audits, inspections, data analysis, corrective action management, and continuous improvement to enhance operational performance, compliance, and customer satisfaction.

This hybrid position is based in Commerce or Ontario, California; Chicago, Illinois; or Dallas, Texas, and requires candidates to live within reasonable commuting distance of one of those locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change based on business needs. The role involves minimal travel and a home-office or onsite office environment.

Requirements

• Typically requires at least 8 years of relevant experience with a bachelor’s degree or equivalent.
• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills and the ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy.

Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross-functional teams to identify process improvement opportunities, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies, and support internal and external audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager