Operations Quality Manager

OnTrac • Chicago, IL

3d • $104,800 - $131,000 • Hybrid

About The Position

OnTrac is hiring an Operations Quality Manager to ensure that products, services, and processes meet established quality standards and customer expectations. The role supports quality management initiatives through audits, inspections, data analysis, corrective action management, and continuous improvement efforts to enhance operational performance, compliance, and customer satisfaction. The position is hybrid, with three days onsite and two days remote, and may be based in Commerce, California; Ontario, California; Chicago, Illinois; or Dallas, Texas. Candidates must live within reasonable commuting distance of one of these locations. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change based on business needs. Travel is minimal. The expected starting base pay range is $104,800–$131,000; the full potential base salary range over a successful candidate’s tenure is $104,800–$157,200. Actual compensation depends on experience, skills, internal equity, and other job-related factors.

Requirements

• Typically, at least 8 years of relevant experience with a bachelor’s degree or equivalent.
• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills and the ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy.

Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross-functional teams to identify process improvement opportunities, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies while supporting internal and external audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager