Operations Project Lead

Quest Global•Windsor Locks, CT

13d•$65,000 - $80,000•Hybrid

About The Position

Quest Global is seeking an Operations Project Lead to oversee a team of 10–15 operations professionals supporting a customer site. The role is responsible for customer satisfaction, employee engagement, project delivery, and business metrics for the assigned team. It serves as a key customer contact and manages project workload, resources, schedules, deliverables, risks, financial performance, staffing, and business objectives. The Operations Project Lead develops team capabilities through training, coaching, mentoring, and performance management, and supports interviewing, onboarding, employee development, succession planning, and business continuity. The position also pursues opportunities for additional work and team growth, collaborates with Quest Global leadership and internal departments on process and delivery improvements, and supports customer operations and technical work under assigned Statements of Work. The role ensures compliance with company policies, customer requirements, quality standards, and applicable aerospace regulations. This is a hybrid role in Windsor Locks, Connecticut, with 80% of time onsite. The role requires commuting with personal transportation, working first-shift hours (7:30 a.m.–4:00 p.m., flexible), and may involve 5% travel. The shop-floor environment may involve extensive walking and lifting up to 40 pounds. U.S. citizenship is required. The pay range is $65,000–$80,000.

Requirements

At least 3 years of experience leading, mentoring, coaching, or supervising personnel.
At least 2 years of experience in operations support or a related discipline.
Experience managing projects, resources, schedules, deliverables, and customer expectations.
Demonstrated ability to build and maintain strong customer relationships.
Strong project management, organizational, problem-solving, and time-management skills.
Excellent written, verbal, and presentation communication skills.
Business acumen, including understanding of project financials, resource planning, forecasting, and risk management.
Proficiency with Microsoft Office applications.
Familiarity with aerospace manufacturing and highly regulated industry environments.
Process-oriented mindset focused on continuous improvement.
Ability to work effectively in a fast-paced, team-oriented, global environment.
Ability to work occasional extended hours to meet business and customer deadlines.
Ability to use personal transportation to visit customer locations as required.
Ability to commute to the Windsor Locks location and work the required first-shift hours.
Ability to walk extensively and lift up to 40 pounds in a shop-floor environment.
U.S. citizenship is required due to the nature of the work.

Responsibilities

Lead and manage a team of 10–15 operations professionals supporting a customer site.
Own customer satisfaction, employee engagement, project delivery, and Quest Global business metrics for the assigned team.
Build and maintain customer relationships and serve as a key contact for customer needs, concerns, and escalations.
Manage workload forecasting, resource assignments, project schedules, deliverables, and overall project health.
Ensure projects are delivered on time, meet quality requirements, and align with customer expectations.
Monitor project risks, financial performance, staffing needs, and business objectives, escalating issues as needed.
Develop team capability through training plans, mentoring, coaching, performance management, and knowledge-gap closure.
Support interviewing, onboarding, employee development, succession planning, and business continuity.
Conduct regular team meetings and employee performance reviews while promoting engagement and accountability.
Identify opportunities for additional work, team growth, and continuous improvement.
Collaborate with Quest Global leadership and internal departments to improve processes, productivity, and delivery performance.
Support customer operations and execute technical work as needed under assigned Statements of Work.
Ensure compliance with Quest Global policies, customer requirements, quality standards, and applicable aerospace regulations.
Support operations activities, including process review and improvement.