Operations Project Analyst

Contact Discovery Services • Salt Lake City, UT

3d • Remote

About The Position

Contact Discovery Services is seeking a detail-oriented Operations Project Analyst to manage and execute eDiscovery projects from inception to completion. The role supports eDiscovery projects for large corporate clients, with a focus on technical work behind the scenes rather than client meetings and calls. The analyst processes, organizes, produces, and validates data used by legal teams while project managers handle client relationships. The position is remote, has a negotiable start date, and offers a flexible schedule. The stated salary range is $55,000–$85,000, with additional opportunities through bonus incentive programs.

The analyst will use eDiscovery tools to process and produce data, perform quality control and analysis, convert social media data into RSMF messages, link modern attachments from services such as Google and Microsoft 365 to parent emails, and troubleshoot technical problems. They will maintain project notes and logs, update project tracking information and timelines, escalate deadlines that cannot be met, follow and improve eDiscovery protocols and SOPs, and help document procedures and train newer analysts as they gain experience.

Requirements

• At least one year of eDiscovery litigation support or related experience.
• Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform.
• Working understanding of the EDRM.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to bill time live while working on projects.
• Comfort working independently in a remote setting and collaboratively in a group setting.

Nice To Haves

• Relativity administrator experience or certification, such as RCA.
• CEDS certification.
• General knowledge of the litigation lifecycle.
• Experience troubleshooting applications.
• Located in or near the Pacific or Central time zones.

Responsibilities

• Run eDiscovery processing, production, quality control, and analysis using tools such as Relativity Message Crawler and ReadySuite.
• Convert social media data and generate RSMF messages.
• Link modern attachment data, including Google and Microsoft 365 links, to parent emails.
• Perform quality checks to identify data integrity issues before delivery.
• Track project timelines and status in the project tracker and escalate deadlines that cannot be met.
• Maintain project notes, logs, and documentation.
• Troubleshoot technical problems and escalate issues to the support team when needed.
• Follow eDiscovery protocols and SOPs and suggest process improvements.
• Create SOPs to connect process documentation with case knowledge.
• Share knowledge with newer analysts and help train them as experience grows.
• Bill time live while working on projects.

Benefits

• 100% remote work with a flexible schedule.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with a 3% employer contribution.
• Paid training and professional certifications, including Relativity and CEDS.
• Opportunities for career advancement into Senior Analyst or Project Management roles.
• Company events and team activities throughout the year.
• Bonus incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed