Operations Project Analyst

Contact Discovery Services • Miami, FL

3d • Remote

About The Position

Contact Discovery Services is seeking a highly motivated, detail-oriented Operations Project Analyst to manage and execute eDiscovery projects from inception to completion. The role supports eDiscovery matters for Fortune 100 and 500 companies, focusing on technical work behind the scenes rather than client calls and meetings. The analyst processes, organizes, produces, and validates data used by legal teams while working with project managers and the wider Operations team. The position is remote, based in Miami, Florida, and has a negotiable start date.

Requirements

• At least one year of eDiscovery litigation support or related experience.
• Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform.
• Working understanding of the EDRM.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to bill time live while working on projects.
• Comfort working independently in a remote setting and collaboratively in a group setting.

Nice To Haves

• Relativity administrator experience or certification, such as RCA, or CEDS certification.
• General knowledge of the litigation lifecycle.
• Experience troubleshooting applications.
• Located in or near the Pacific or Central time zones.

Responsibilities

• Run data processing, production, quality control, and analysis using tools such as Relativity Message Crawler and ReadySuite.
• Convert social media data and generate RSMF messages.
• Link modern attachment data, such as Google and Microsoft 365 links, back to parent emails.
• Perform quality checks to verify data integrity and identify issues before delivery.
• Track project timelines and status in the project tracker, and escalate unattainable deadlines through the tracking system.
• Keep project notes, logs, and documentation accurate and up to date.
• Troubleshoot technical problems and escalate them to the support team when needed.
• Follow eDiscovery protocols and standard operating procedures, and suggest process improvements.
• Create standard operating procedures that bridge process and case knowledge.
• Share knowledge with newer analysts and help train them.

Benefits

• 100% remote work with a flexible schedule.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with a 3% employer contribution.
• Paid training and professional certifications, including Relativity and CEDS.
• Opportunities for career advancement into Senior Analyst or Project Management roles.
• Company events and team activities throughout the year.
• Bonus incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed