Operations Project Analyst
About The Position
Contact Discovery Services is seeking a detail-oriented Operations Project Analyst to manage and execute eDiscovery projects from inception to completion. The role focuses on technical, behind-the-scenes work supporting eDiscovery projects for Fortune 100 and 500 companies. Project managers handle client interactions while the analyst processes, organizes, produces, and validates data used by legal teams. This position is remote and has a negotiable start date. The analyst runs processing, production, quality control, and analysis tasks; converts social media data and generates RSMF messages; links modern-attachment data, including Google and M365 links, to parent emails; and checks data integrity before delivery. The role also involves tracking project status and timelines, documenting work, troubleshooting technical issues, following and improving eDiscovery protocols and SOPs, creating SOPs, and helping train newer analysts. Contact Discovery Services provides eDiscovery services to Fortune 100 and 500 companies. The company describes itself as investing in people and technology, encouraging employees to contribute ideas and process improvements, and offering a flexible work schedule and company activities.
Requirements
- At least one year of eDiscovery litigation support or related experience.
- Hands-on experience with at least one eDiscovery platform, such as Relativity or a similar platform.
- Working understanding of the EDRM.
- Strong attention to detail; accuracy takes priority over speed.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to bill time live while working on projects.
- Comfort working independently in a remote setting and collaboratively in a group setting.
Nice To Haves
- Relativity administrator experience or certification, such as RCA, or CEDS.
- General knowledge of the litigation lifecycle.
- Experience troubleshooting applications.
- Located in or near the Pacific or Central time zones.
Responsibilities
- Run eDiscovery processing, production, quality control, and analysis using tools such as Relativity Message Crawler and ReadySuite.
- Convert social media data and generate RSMF messages.
- Link modern-attachment data, including Google and M365 links, to parent emails.
- Perform quality checks for data integrity and identify issues before delivery.
- Track project timelines and status in the project tracker, and escalate deadlines that cannot be met through the project tracking system.
- Keep project notes, logs, and documentation clean and up to date.
- Troubleshoot technical problems and escalate them to the support team when needed.
- Follow eDiscovery protocols and SOPs and suggest process improvements.
- Create SOPs to bridge process and case knowledge.
- Share knowledge with newer analysts and help train them.
Benefits
- 100% remote work with a flexible schedule.
- Health, dental, and vision insurance.
- Paid time off and paid holidays.
- 401(k) retirement plan with a 3% employer contribution.
- Paid training and professional certifications, including Relativity and CEDS.
- Opportunities for career advancement into Senior Analyst or Project Management roles.
- Company events and team activities throughout the year.
- Bonus incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
