Specialist, Operations Performance Reporting

AAA Club Alliance•Wilmington, DE

23h•$58,043 - $84,579•Hybrid

About The Position

AAA Club Alliance is hiring an Operations Performance Reporting Specialist to analyze, monitor, and improve the efficiency and effectiveness of Membership business line operations. The role uses data-driven approaches to develop operational performance insights that evaluate and enhance outcomes, optimize workflows, reduce costs, improve member experiences, and support business objectives. The Specialist measures the effectiveness, adoption, efficiency gains, financial outcomes, and member impact of operational initiatives from launch through ongoing optimization. The role defines KPIs, baselines, targets, and success measures; analyzes complex datasets and operational trends; and develops reporting that supports timely decisions and ongoing improvement. It also leads and contributes to projects involving SOP improvements, training enhancements, and technology implementation, and presents findings and recommendations to leadership. The position collaborates with business sales and service support areas, including IT and data teams, on data accessibility, verification, and governance. It is a hybrid role with three days on-site weekly. The posted annual base salary range is $58,043–$84,579, with bonus eligibility.

Requirements

At least 5 years of experience in business intelligence, operational reporting, performance management, data analytics, or related operational roles.
At least 3 years of experience with data modeling and data visualization best practices.
At least 3 years of experience in Membership, Subscription, Financial Services, Insurance, or Customer Operations environments.
Advanced knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
Ability to work independently in a fast-paced environment with competing priorities.
Excellent oral and written communication skills and ability to interpret end-user needs.
Ability to work and influence across management levels and translate complex ideas and concepts into actionable recommendations for improvement.
Experience translating business requirements into reporting solutions.
Strong analytical, problem-solving, and communication skills.
Project management experience.
Excellent presentation skills and experience giving management-level presentations.

Nice To Haves

SQL MCTS, Google Cloud BigQuery, or Power BI-related certifications.
Lean Six Sigma certification.

Responsibilities

Quantify the effectiveness, adoption, efficiency gains, financial outcomes, and member impact of operational initiatives from launch through ongoing optimization.
Define KPIs, baselines, targets, and success measures for Membership Operations programs and process enhancements, including auto-renewal penetration, billing fulfillment and payment acceptance performance, digital adoption, and member experience.
Use complex datasets, ad hoc analysis, and performance reviews to identify what is working, what is not, and which operational priorities should be addressed next.
Automate reporting and improve visibility into operational performance to reduce manual tracking and support timely decisions about process, payment, billing, and member-facing improvements.
Build and maintain Power BI dashboards, scorecards, data models, and recurring performance views tracking program outcomes, efficiency gains, defects, payment success, and billing effectiveness.
Analyze trends, risks, bottlenecks, defects, payment or billing friction, and member experience impacts to identify where operational action is needed.
Support business use cases, opportunity sizing, and performance tracking for operational programs, payment and billing improvements, and member experience initiatives.
Create pre- and post-implementation measurement plans that capture baselines, success criteria, variance analysis, and recommendations for next-step optimization.
Lead and contribute to ongoing projects focused on SOP improvements, training enhancements, and technology implementation, ensuring initiatives are executed rigorously and delivered on time.
Prepare and present operational findings and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
Collaborate across business sales and service support areas, including IT and data teams, on data accessibility, verification, and governance needs.
Perform other duties as assigned.

Benefits

Competitive annual salary of $58,043–$84,579 starting base compensation, with annual bonus eligibility.
Comprehensive health benefits, including medical, dental, and vision plan options.
Accrued paid time off, including 2+ weeks of PTO within the first year.
Eight paid holidays and paid company holidays.
401(k) plan with company match up to 7%.
Professional development opportunities and tuition or continual learning reimbursement up to $5,250 per year.
Paid parental leave of up to two weeks.
Paid time to volunteer, company-sponsored volunteer opportunities and events, and one volunteer day per year.
Free AAA Premier Membership or free AAA Membership.
Health and Wellness Program.
Health Concierge Service.
Life insurance.
Short-term and long-term disability coverage.