Senior Director, Financial Operations - Performance & Reporting

Accommodations Plus International•Melville, NY

2d•$150,000 - $165,000

About The Position

Accommodations Plus International (API) is seeking an experienced financial operations leader to oversee the integrity, accuracy, and performance of client financial deliverables. The role connects API’s clients, internal teams, and supplier network, ensuring that billing, reconciliation, reporting, and operational processes support client satisfaction. The Senior Director owns end-to-end financial operations for assigned client portfolios and serves as each account’s primary financial contact. The role verifies monthly reporting packages, reconciles data across internal systems, monitors supplier invoice submissions, and establishes and improves month-end close processes. It also partners with Business Development, Integration, Client Delivery, and Technology teams to support client transitions, resolve issues, and improve program performance. The position leads client communications and business reviews, monitors KPIs, prepares executive-level summaries, supports audits and financial analyses, and develops account strategies with senior leadership. It directly supervises a team of Financial Operations professionals, including hiring, training, work assignment and review, performance evaluations, coaching, and professional development. This is a full-time role with standard Monday-through-Friday hours during normal core business hours. Occasional evening and weekend work may be required, and travel is expected to be approximately 10–15% of working time. The role operates in a professional office environment and routinely uses standard office equipment. The good-faith compensation range is $150,000–$165,000 USD annually, commensurate with experience, with eligibility for an annual discretionary bonus.

Requirements

Bachelor’s degree in Business, Accounting, Finance, or a related field.
At least 10 years of progressive experience in financial operations, financial analysis, accounting, or a related field.
At least 3–5 years of experience in a people-leadership role.
Demonstrated experience designing and implementing month-end accounting close processes and procedures, including close checklists, reconciliation standards, task ownership, and timelines that improve accuracy and shorten the close cycle.
Strong analytical and problem-solving skills, including the ability to interpret complex data sets and communicate findings clearly to technical and non-technical audiences.
Advanced proficiency in Microsoft Outlook, Excel, and PowerPoint.
Ability to work with business partners, manage competing deadlines, and adapt to a dynamic, fast-paced environment.
Strong customer and client service skills and the ability to represent API positively in client-facing situations.
Experience managing supplier or vendor relationships at scale.
Prior experience supporting Quarterly Business Reviews (QBRs) and executive-level reporting.
Ability to work effectively with and understand diverse cultures, domestically and internationally.
Organized, proactive self-starter who can work independently.
Ability to multitask and consistently deliver under strict deadlines.
Strong attention to detail and commitment to high-quality work.

Nice To Haves

Proficiency in Power BI, Power Query, or similar data analytics and reporting tools.
Familiarity with SQL, data visualization tools, and NetSuite.
Experience in the travel, hospitality, airline, or rail industry.
Experience using AI tools such as Claude or Microsoft Copilot.

Responsibilities

Own end-to-end financial operations for assigned client portfolios and serve as the primary financial point of contact for each account.
Verify monthly reporting packages for accuracy and completeness before sending them to clients.
Conduct spot-checks and reconcile data from multiple internal systems and teams to ensure consistency and integrity.
Review monthly reporting to ensure suppliers upload invoices accurately and on time; escalate and resolve issues as needed.
Develop an understanding of each client’s business model, contractual obligations, and program objectives to support successful, long-term relationships.
Partner with Business Development, Integration, and Client Delivery teams to facilitate client transitions from contract signing through implementation and ongoing operations.
Participate in and lead client communications, including weekly performance meetings, monthly business updates, and quarterly business reviews.
Develop expertise in API’s proprietary technology platforms and serve as a resource for clients and internal stakeholders.
Identify and recommend process improvements to increase efficiency, reduce manual effort, and improve reporting accuracy.
Establish, document, and continuously improve month-end close processes and procedures, ensuring timely and accurate completion of close activities.
Mentor, develop, and manage direct reports through coaching, performance feedback, and professional growth opportunities.
Collaborate with Client Delivery and Technology teams to resolve client issues and drive program performance.
Monitor KPIs and prepare executive-level summaries highlighting trends, risks, and opportunities.
Support audits, compliance reviews, and ad hoc financial analyses as requested by leadership.
Lead strategic planning initiatives for assigned accounts and develop account strategies with senior leadership.
Perform other duties and ad hoc projects as requested.
Hire, train, assign, and review the work of Financial Operations team members; conduct performance evaluations and provide ongoing coaching and professional development.
Travel approximately 10–15% of working time.
Perform additional responsibilities if designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).