Operations Manager

24 Hour Fitness • Irvine, CA

12h

About The Position

The Operations Manager partners with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience. The role leads front-line operations, including Club Attendants, Sales & Service Overnights, Sales & Service Associates, and Kids' Club Attendants at clubs with a Kids' Club. The Operations Manager is accountable for front desk and member service, applicable Kids' Club operations, club cleanliness, club retail, and day-to-day club administration. Club Attendants report directly to this role, which owns cleanliness standards and results. The Operations Manager drives club performance in retail, invalid usage, and positive member sentiment, and manages team schedules and wage-and-hour compliance, including compliant meal and rest periods and accurate, reviewed, and documented timecards. The extent of hands-on involvement varies with club size, staffing, and business needs.

The role supervises and develops team members; creates schedules and oversees timekeeping, labor hours, and breaks; leads front desk operations and resolves member concerns; manages retail and club performance; and oversees Kids' Club operations where applicable. It also maintains facility cleanliness and safety, coordinates repairs, oversees point-of-sale operations and cash handling, completes reporting and administrative tasks, and supports the General Manager with promotions and events. The position reports to the General Manager and requires a flexible schedule that may include early mornings, evenings, weekends, and holidays. Travel is minimal, less than 10%, with occasional travel to nearby clubs or company training. At California locations with a Kids' Club, TrustLine registration is required to work in the Kids' Club while children are present and must remain current throughout employment.

Requirements

• High school diploma or GED.
• At least one year of supervisory or team lead experience in a fitness, hospitality, retail, or customer service environment.
• Experience building employee schedules and managing labor hours to a budget.
• Working knowledge of wage-and-hour practices, including meal and rest periods and timekeeping, or ability to learn and apply them quickly.
• Strong communication, coaching, and conflict-resolution skills, with a member-first service mindset.
• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with POS, scheduling and timekeeping systems, Microsoft 365, and mobile or tablet-based tools.
• Current CPR/AED certification, including infant and child CPR and First Aid at clubs with a Kids' Club, or ability to obtain it within the company-required timeframe.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• For Operations Managers at California locations with a Kids' Club: provide fingerprints, successfully register with TrustLine, provide confirmation of registration, and maintain current registration throughout employment. Managers may not work in Kids' Club while children are present unless registration is confirmed.

Nice To Haves

• Two or more years of supervisory experience in a multi-department club, hospitality, or retail setting.
• Experience in childcare, youth programming, or a licensed child-care environment.
• Experience with workforce management and timekeeping systems, including multi-state wage-and-hour requirements such as California requirements.
• Bilingual in English and Spanish or other languages relevant to the club's community.
• Associate's or bachelor's degree in business, hospitality, kinesiology, or a related field.

Responsibilities

• Directly supervise Sales & Service Associates, Kids' Club Attendants where applicable, and Club Attendants; partner with the General Manager on recruiting, interviewing, and selection.
• Onboard and train team members on service standards, club systems, safety procedures, and timekeeping; ensure required training and certifications are completed and current.
• Coach team members, conduct performance conversations and reviews, recommend pay, promotion, and corrective action to the General Manager, and address employee relations concerns, escalating when appropriate.
• Process new-hire paperwork and personnel changes accurately and on time in company HR systems.
• Create and publish weekly schedules for direct reports, aligning coverage with member traffic, labor budget, and legal requirements.
• Schedule meal and rest breaks, adjust coverage as needed, review timecards and exceptions, facilitate time and pay adjustments or required premium payments, and ensure documentation and employee attestations are accurate and complete.
• Monitor labor hours and overtime against budget, report variances and corrective actions to the General Manager, and coach teams on scheduling and timekeeping policies.
• Lead front desk operations, including member check-in, guest registration, membership inquiries, account updates, and support for digital check-in and the mobile app.
• Resolve member concerns promptly and professionally, escalating to the General Manager when needed; work front desk shifts as needed and support membership sales activity when business needs require.
• Drive club performance in retail, invalid usage, and positive member sentiment; review results with the General Manager and lead action planning.
• Own daily retail tasks, including merchandising, product presentation, merchandise transfers, inventory receiving and control, and inventory reports.
• Build member sentiment through visible floor presence, member engagement, satisfaction surveys under company guidelines, prompt issue resolution, and consistent service standards.
• At clubs with a Kids' Club, oversee child safety, check-in and check-out, supervision ratios, cleanliness, and compliance with company policy and regulations; document and escalate incidents and communicate appropriately with parents and members.
• At clubs with a Kids' Club, verify authorized pickups, schedule staffing to required supervision ratios, train and supervise Kids' Club Attendants, flex coverage as needed, and ensure required training and certifications are current. At California clubs, confirm current TrustLine registration before team members work in Kids' Club while children are present.
• Lead Club Attendants and maintain cleanliness standards by setting cleaning schedules and checklists, verifying completion, and holding the team accountable.
• Conduct daily facility walk-throughs, submit equipment and facility work orders, and partner with Facilities Maintenance and outside vendors on repairs.
• Ensure emergency and safety procedures are followed, including incident reporting, chemical safety and Safety Data Sheet access, and AED and first-aid readiness.
• Oversee point-of-sale operations, cash handling, daily deposits, supply ordering, and daily and weekly reporting in accordance with company policy and audit standards.
• Implement operational procedures, conduct routine compliance checks on club systems and team performance, and support the General Manager in executing promotions and club events.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED