Mgr, Operations
About The Position
The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the property’s physical assets. The role assists the (Sr) General Manager in achieving property-specific business metrics and goals, with a primary focus on physical operations, construction coordination, safety and health principles, contracted-services oversight, and project management. The Operations Manager helps maintain a clean, well-maintained property and positive shopping experience, oversees assets and maintenance programs, manages operating and capital plans, and coordinates tenant construction. The role also oversees safety systems and documentation, supports sustainability efforts, monitors utility consumption and building-control technologies, and manages direct reports. The position works with corporate departments and community stakeholders, reviews invoices, and leads property operations during crises. Participation in the Manager on Duty schedule is required during non-office hours, including evenings, weekends, and holidays; on-site coverage is required at least one Saturday per month.
Requirements
- High school diploma or GED required.
- At least 2 years of experience or training in shopping centers or equivalent management and leadership.
- Strong understanding of commercial building systems, including HVAC, plumbing, and electrical systems, as well as blueprints, CAD drawings, and other schematics.
- Strong leadership, interpersonal, and relationship-building skills.
- Strong project management, organizational, and problem-solving skills.
- Good working knowledge of financial analysis, budgeting, and forecasting.
- Effective writing and communication skills, including the ability to supervise, train, and direct teams.
- Ability to adapt to a changing work environment.
- Strong working knowledge of computer software such as Microsoft Office, Microsoft Teams, JDEdwards, and Proliance.
Nice To Haves
- Bachelor’s degree preferred.
- At least 3 years of facilities operations or construction management preferred.
- Recognized industry certification preferred.
- OSHA General Industry 30-hour course preferred.
Responsibilities
- Operate a clean, well-maintained property that provides guests with a positive shopping experience.
- Oversee physical assets to ensure they are maintained to required standards in an economically efficient manner.
- Prepare and manage multi-year ordinary capital and operating expense plans and projects; identify strategies and tactics to control operating expenses.
- Develop tenant relationships through pre-construction and follow-up meetings with tenant contractors, regulate compliance with rules, regulations, and lease requirements, support timely construction completion, and assist Tenant Coordination with as-built conditions, utilities, and known constraints.
- Implement and administer preventative maintenance programs and ensure vendor and contractor compliance with applicable service and maintenance contracts.
- Ensure property safety systems are code compliant, maintained, and inspected, and maintain and post federally required reports and safety documentation.
- Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into work planning and execution.
- Support corporate sustainability efforts to reduce the property’s carbon footprint.
- Understand and monitor utility consumption, utility rate structures, and utility rebates using building-control technologies and systems, including lighting controls, HVAC, fire/life safety alarms, irrigation controls, and vertical transportation.
- Manage and develop direct reports and ensure compliance with company policies and procedures.
- Partner with corporate departments, including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, and Development as needed, to meet property and corporate objectives.
- Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
- Review and approve invoices for accuracy and monitor timely payment.
- Oversee operations during crisis situations, including natural disasters, to ensure the safety and security of customers, tenants, guests, and assets.
- Participate in the Manager on Duty schedule during non-office hours, including evenings, weekends, and holidays; be on site at least one Saturday per month, with other on-site requirements determined and approved by leadership.
- Perform other duties as assigned.
Benefits
- Competitive compensation
- Medical, dental, and vision coverage beginning day 1
- 401(k) company matching
- 401(k) vests on day 1
- Career development programs
- Charitable donation matching
- Generous paid time off, including vacation, personal holidays, and paid sick time
- Paid volunteer hours
- Paid parental leave
- Family planning assistance, including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance
- Childcare assistance
- Commuter benefits
- Annual bonus of 15%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
