Mgr Bus Operations

DART (Dallas Area Rapid Transit) • Las Vegas, NV

1d • $82,783 - $136,592 • Onsite

About The Position

Manages the daily operations of a Bus Division and assures the effectiveness of staff and employees involved in Bus Operation activities for Dallas Area Rapid Transit’s (DART’s) Transportation Department. The role oversees personnel performance, divisional processes, service delivery, and coordination with other departments to support the department’s goals and customer service standards. It also helps plan department goals and objectives and performs other related duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in Transportation, Administration, Management, Public Safety, or a related field.
• Six years of progressively responsible experience in Bus Operations, Rail Operations, Public Safety, or a related field, including three years of lead or supervisory experience.
• Knowledge of management practices and principles of supervision, performance management, coaching, counseling, staff development, performance improvement, and discipline.
• Knowledge of federal, state, and local laws and regulations relating to bus transportation.
• Ability to work independently and collaboratively with teams, multiple garages, and company departments.
• Strong organization and time-management skills.
• Problem-solving and decision-making skills, including the ability to use rigorous logic and methods to solve difficult problems.
• Good interpersonal and communication skills, including listening and verbal and written communication.
• Basic understanding of MS Office and the internet, and proficiency with Microsoft Word, Excel, email, and other Windows-based environments.
• Ability to pass a physical examination, including a drug screen, in order to operate DART non-revenue vehicles.
• Ability to enforce established policies and procedures and exercise good judgment and creativity in decisions and recommendations.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
• Ability to write routine reports and correspondence clearly and effectively.
• Ability to establish and maintain effective working relationships with customers, service providers, coworkers, and others contacted in the course of work.
• Ability to promote an equitable, positive, and respectful work environment that values cultural diversity.
• Valid driver’s license and a good driving record.
• Knowledge of budget development and analysis, and operational cost factors.
• Ability and commitment to meet the expectations and requirements of internal and external customers, use customer information to improve services, and build customer trust.
• Ability to manage conflict, listen attentively, reach agreements, settle disputes equitably, and build cooperation.
• Ability to foster team morale, open dialogue, shared accountability, and a sense of belonging.
• Ability to develop employees through frequent development discussions, awareness of career goals, and implementation of development plans.
• Ability to scope tasks and projects, set objectives, break work into process steps, develop schedules and assignments, anticipate obstacles, measure performance, and evaluate results.

Responsibilities

• Direct, develop, counsel, and coach subordinate personnel regarding performance issues and company goals; coordinate documentation for corrective and disciplinary actions in accordance with DART rules, policies, and procedures.
• Implement, analyze, and modify divisional processes and procedures to support accuracy, efficiency, and alignment with department goals; assign clear process responsibilities, review adherence, and correct issues as needed.
• Monitor daily reports concerning budget management, personnel performance, and service delivery; implement corrective steps when results trend below expectations, communicate results to division personnel, and prepare summary reports for senior management.
• Coordinate with peers in Fleet Services, Bus Dispatch, Equipment Dispatch, Scheduling and Planning, Safety Training, Human Capital, Risk Management, and DART Police to plan and resolve issues affecting service delivery.
• Anticipate changes in service delivery, organizational direction, and policy; work with the Division Director and subordinate staff to develop, communicate, and implement necessary work-process changes.
• Ensure the division’s physical plant, furnishings, and equipment are maintained and updated to support an efficient work environment.
• Respond to customer and public complaints; investigate concerns through interviews with Bus Operators and other relevant parties, and apply discipline procedures where warranted.
• Assist in planning department goals and objectives.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager