Operations Manager

Swift Transportation•Beaverton, OR

About The Position

Swift Transportation is seeking an Operations Manager to coordinate and implement systems that maximize company asset utilization while working in an assigned customer’s environment. The role leads on-site operations at a customer facility and may perform planning, driver management, and/or customer service functions. It also serves as an on-site extension of Sales, identifying opportunities to expand business through dedicated, rail, and logistics services. The position works with customer personnel and internal KNX teams to meet commitments, resolve issues, improve operational efficiency, and support customer growth.

Requirements

At least 2 years of customer service, planning, or driver management experience.
Able to work under stress while remaining professional.
Proactive and able to work efficiently independently without supervision.
Good communication skills.
Bachelor’s degree or an equivalent combination of education and/or experience.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Transportation experience preferred.

Responsibilities

Coordinate and implement systems to maximize utilization of company assets in an assigned customer environment.
Lead on-site operations at the customer facility, performing planning, driver management, and/or customer service functions.
Serve as an on-site daily extension of Sales and explore dedicated, rail, and logistics opportunities with customers to expand business revenue.
Communicate professionally with customer personnel at all levels and develop relationships that support growth.
Maintain an understanding of customer service processes and communicate daily with responsible KNX planning centers to ensure customer commitments are met.
Assist in collecting and maintaining current customer information in the system.
Work with internal KNX departments to resolve customer or company issues as needed.
Learn customer in-house processes and systems to facilitate on-site operations and improve efficiency; educate customers about KNX and transportation operations.
Generate service reports, including OS&D and accessorial reports, and assist in evaluating business cost factors.
Proactively assist others in achieving organizational objectives.