Operations Manager

Ulta Beauty, Inc. • Chester Borough, NJ

14h

About The Position

The Operations Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The role leads Task Associates and the Merchandise Manager and supports the operations of a retail store, including realignments, planograms, and inventory life-cycle processes. The Operations Manager drives store performance through sales, inventory results, operational compliance, talent acquisition and development, standard operating procedures, and compliance standards. This position calls for operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team.

The Operations Manager promotes accountability for store sales, guest loyalty, payroll, omni-channel results, and shrink; supports scheduling and workload planning; and reviews financial and operational reporting. The role recruits and develops talent, fosters an inclusive and engaged team, builds vendor partnerships, and models operational excellence. It ensures store policies and operational standards are followed, manages inventory and supplies, protects company assets, and communicates business trends and operational needs to field leadership.

The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. The Operations Manager also attends corporate business meetings and conferences. Work involves continuous mobility and object handling, frequent bending and other movements, lifting or moving up to 25 pounds, and frequent use of computers, telephonic devices, and office supplies.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the General Manager, and complete workload on time and within budget.
• Review and respond to financial and operational reporting, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse, high-performing team and address staffing needs.
• Build an engaged team through collaboration, communication, and effective prioritization.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Establish vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and execute product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by upholding workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including known theft, damages, hazardous waste, adjustments, and product returns, and complete theft reports as needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology and ensuring store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Life insurance for eligible full-time positions.
• Disability benefits for eligible full-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed