Operations Manager

Ulta Beauty, Inc.•Pensacola, FL

10h

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth. The OM leads Task Associates and the Merchandise Manager and supports management of store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field processes, and inventory adjustments. The role drives store performance through sales, inventory results, operational compliance, talent acquisition and development, standard operating procedures, and compliance standards. It calls for operational excellence, results orientation, adaptability in complex situations, and the ability to lead, influence, and develop a team. The OM promotes accountability for store goals, drives profitability through operational excellence and expense control, uses forecasts and payroll budgets to support scheduling and workload completion, and reviews financial and operational reporting. The position also supports guest service and sales, recruits and develops associates, fosters an inclusive and engaged team, and establishes vendor partnerships. The OM ensures compliance with company policies and operational standards, oversees inventory and supplies, protects company assets, supports loss prevention and workplace safety, and communicates business trends and operational needs to field leadership. This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. The OM must attend corporate business meetings and conferences. Work involves continuous mobility throughout the store and frequent handling of objects and office technology, with lifting or moving up to 25 pounds continuously during a shift.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive store profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, and services and use that knowledge to serve guests.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address store staffing needs.
Build an engaged, collaborative team and create an inclusive environment that encourages associate growth.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish professional vendor partnerships that support shipment and planogram expectations.
Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task management tools to manage schedules, attendance, workload, and store tasks.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure execution of store tasks.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.