Operations Manager, Neiman Marcus, Coral Gables
About The Position
The Operations Manager oversees and directs the boutique’s operations function, serving as the expert on Standard Operating Procedures, systems, and tools. The role ensures smooth operations that enable an elevated client experience and works closely with Boutique Leaders by sharing critical business knowledge. It requires in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results. The manager leads operationally aligned staff, manages projects, budgets, and forecasts, and collaborates with the Home Office Retail Operations team on strategic initiatives to improve efficiency. The role calls for a collaborative, inclusive leader who can work through complexity and ambiguity, foster feedback and teamwork, and support a meaningful client experience. The position is based at the Neiman Marcus boutique in Coral Gables. The anticipated base salary range is $92,400 to $110,000. Additional compensation, benefits, and perks may also be included.
Requirements
- Minimum 5 years of related experience.
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
- Ability to lift 15 lbs.
- Flexible schedule with the ability to work late nights, weekends, and some holidays.
Nice To Haves
- Bachelor’s degree preferred.
- Foreign language skills preferred but not required.
Responsibilities
- Oversee all boutique operational functions, including inventory control, shipping and receiving, alterations, facilities management, security, resource planning and staffing, compliance, and expense management.
- Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency.
- Lead, coach, and inspire operationally aligned staff to deliver flawlessly.
- Foster a positive working environment and a culture of feedback, diversity, mutual respect, and teamwork.
- Serve as the boutique’s expert on Standard Operating Procedures, systems, and tools, and act as a resource for the entire boutique team.
- Lead the team through various projects and take initiative.
- Manage a budget and forecast expenditures for a multi-faceted boutique.
- Maintain in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.
Benefits
- Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
- Paid time off policies that include vacation, holiday, sick, and volunteer days.
- 401K and other incentives.
- Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for Health Care and Dependent Care, Health Savings Account, and Employee Assistance Program.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.
- Career and leadership development, including onboarding support, leadership programs, coaching, and online and live classes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
