Operations Manager, Neiman Marcus, Coral Gables

Chanel • Coral Gables, FL

8d • Onsite

About The Position

The Operations Manager oversees and directs the operations function within the boutique, serving as the expert on Standard Operating Procedures, systems, and tools to ensure smooth operations and an elevated client experience. The role works closely with Boutique Leaders, sharing critical business knowledge, and leads operational staff through coaching and development. It requires in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Requirements

• Minimum 5 years of related experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Ability to lift 15 lbs.
• Flexible schedule and ability to work late nights, weekends, and some holidays.
• Ability to be present in-store.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.

Responsibilities

• Oversee all boutique operational functions, including inventory control, shipping and receiving, alterations, facilities management, security, resource planning and staffing, compliance, and expense management.
• Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives that increase operational efficiency.
• Lead, coach, and inspire operationally aligned staff to deliver flawlessly.
• Foster a positive working environment and a culture of feedback, diversity, mutual respect, and teamwork.
• Serve as the expert and resource for the entire boutique team on Standard Operating Procedures, systems, and tools.
• Lead teams through projects and take initiative.
• Manage a budget and forecast expenditures for a multi-faceted boutique.
• Develop and coach teams in-store, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid time off policies covering vacation, holidays, sick leave, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, virtual care, One Medical, Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and commuter transit and parking benefits.
• Employees are encouraged to take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.
• In-house onboarding, leadership development programs, coaching, and blended online and live career-development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager