Operations Manager - Full-Time

Sweeping Corporation of America•Oak Park, MI

3d•Onsite

About The Position

The Operations Manager leads branch operations for Sweeping Corporation of America (SCA), supporting field teams and delivering street-sweeping, jet-vac, and environmental services. The role executes branch strategies, plans and schedules work, manages financial performance, and supports customer retention and revenue growth. It directly or indirectly supervises workers and collaborates with HR, Finance, Sales, Maintenance, and other departments to ensure service delivery. The position is based in Detroit, Michigan, with minimal travel of 1–10%. The manager must be available to respond to staffing or operational needs outside standard work hours.

Requirements

At least 1 year of operations experience; waste management or driver operations experience is a plus.
Ability to respond to staffing or operational needs outside standard work hours.
Excellent communication and interpersonal skills.
Ability to work effectively across teams and departments.
Ability to plan, organize, and execute initiatives while meeting timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving skills, adaptability, and ability to adjust to evolving business needs.
Ability to lift up to 25 lbs.
Ability to use computers, phones, and standard office equipment.
Normal or corrected vision and hearing sufficient for office work.

Nice To Haves

Jet-vac experience is highly preferred.
One year of management experience is preferred; managing teams is not required.
Bachelor’s degree preferred.

Responsibilities

Guide the team through clear communication, trust, accountability, and a motivating presence.
Promote a safe, inclusive, and performance-driven workplace and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals.
Plan and schedule weekly or monthly work using routing tools to meet customer demand efficiently.
Manage branch profit and loss and use data to support profitability.
Monitor KPIs, including revenue, labor costs, maintenance, and safety.
Partner with Sales to identify and pursue growth opportunities, support customer retention, and grow accounts through service.
Set goals and metrics, ensure follow-through, and hold the team accountable for results.
Manage staffing levels and oversee daily and weekly crew scheduling and route execution.
Track hours, approve pay, and oversee payroll submission.
Coach employee performance, administer discipline when necessary, and foster employee relations.
Use data and reporting tools to support continuous improvement and identify operational efficiencies and growth opportunities.
Solve problems independently, manage resources, and plan for long-term branch success.
Build relationships with employees, customers, and cross-functional partners; represent the branch in the community and with clients.
Collaborate with HR, Finance, Sales, Maintenance, and other departments to align operations and support initiatives.
Represent the SCA brand and maintain a professional standard of service.
Maintain regular and predictable attendance and reliably adhere to assigned work schedules.
Supervise workers directly or indirectly by assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.