Operations Manager - Full-Time

Sweeping Corporation of America•Oak Park, MI

About The Position

The Operations Manager at Sweeping Corporation of America (SCA) supports branch operations and field teams in delivering street sweeping, jet-vac, and environmental services. The role leads employees, plans and schedules work, manages branch financial performance, supports revenue growth and customer retention, and ensures operational efficiency, safety, and reliable service delivery. The manager collaborates with HR, Finance, Sales, Maintenance, and other departments, and represents the company with clients and in the community. The position includes direct and/or indirect supervision of workers and requires availability to respond to staffing or operational needs outside standard work hours.

Requirements

At least 1 year of operations experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Ability to plan, organize, and execute initiatives while meeting timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving and adaptability, including anticipating challenges and adjusting to changing business needs.
Availability to respond to staffing or operational needs outside standard work hours.
Ability to lift up to 25 pounds.
Ability to use computers, phones, and standard office equipment.
Normal or corrected vision and hearing sufficient for office work.

Nice To Haves

Waste management or driver operations experience.
Jet-vac experience.
One year of management experience.
Bachelor’s degree.

Responsibilities

Lead the team through clear communication, approachability, accountability, and motivating guidance.
Promote a safe, inclusive, and performance-driven workplace culture and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals and plan and schedule work weekly or monthly using routing tools.
Manage branch profit and loss and monitor KPIs, including revenue, labor costs, maintenance, and safety.
Partner with Sales to identify and pursue growth opportunities, support customer retention, and grow accounts through strong service.
Set clear goals and metrics, ensure follow-through, and hold yourself and the team accountable for results.
Manage staffing levels and oversee daily and weekly crew scheduling and route execution.
Track employee hours, approve pay, oversee payroll submissions, coach employees, administer discipline when necessary, and foster employee relations.
Use data and reporting tools to support continuous improvement, operational efficiency, and growth.
Solve problems independently, manage resources wisely, and plan for long-term branch success.
Build relationships with employees, customers, and cross-functional partners, and represent the branch in the community and with clients.
Collaborate with HR, Finance, Sales, Maintenance, and other departments to align operations and support service delivery.
Represent the SCA brand and communicate the value of its services professionally.
Maintain regular, predictable attendance and reliably adhere to assigned work times and schedules.
Supervise workers by assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.