Operations Manager (Full-Time)

The Buckle, Inc.•Greenville, SC

6d•Onsite

About The Position

The Operations Manager is responsible for fulfilling the mission of creating the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Depending on business needs or store volume, the role may also perform Freight Coordinator and Visual Merchandiser duties. This position has no supervisory responsibilities. The Operations Manager supports store operations, sales generation, Guest service, and visual merchandising. Duties include managing promotions, inventory and shipment processes, hiring and onboarding activities, store maintenance, security and loss prevention, and maintaining visual standards. The role also provides customer service, supports a positive team environment, and may travel to cover other stores within the District as business needs require.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Must be 18 years of age or older.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the District based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling and feeling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities required include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to provide and receive feedback, solve problems, communicate professionally, and provide a high level of customer service.

Responsibilities

Complete daily Operations Manager disciplines and oversee assigned operational tasks.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
Complete pulls and markdowns, monitor layaway procedures, and manage reservation applications, Guest follow-up, team education, and product reservations.
Answer internal and external store phone lines and address questions and requests efficiently and courteously.
Lead selection and onboarding activities, monitor hiring dashboards daily, set up interviews, and onboard new Teammates.
Complete inventory reviews, including year-end inventory; receive freight boxes and store transfers through the register; report discrepancies through the Inventory Manager; and maintain shipment paperwork.
Develop and maintain knowledge of Point of Sale (POS) software and follow payment, exchange, return, and Loss Prevention procedures.
Monitor and address security risks and theft, and communicate policy violations to the Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
Create shipping labels, sort packages by required transit time, send weekly recalls and Return to Vendors (RTVs), and complete special orders and related Guest calls.
Keep supplies stocked and organized; organize fixtures and shelving; maintain a neat, clean, and organized work area; and handle store maintenance issues, including plumbing and electrical issues.
Provide feedback to the Store Manager about merchandise handling concerns and follow the company Code of Ethics, policies, procedures, and handbooks.
Compare merchandise invoices with received items, check freight and transfer slips, verify transfers through the register, and ensure items match shipments.
Ship alterations, layaways, and special orders to Guests upon request, folding items and packing them appropriately for presentation.
Develop a weekly visual merchandising strategy and use the Weekly Checklist, photo library, Performance Tracker, SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards and guide product rotation.
Stay current on visual standards and videos, and complete store window presentation with urgency.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, overcome objections, and problem-solve.
Self-educate using company tools and share information with others; travel to cover other District stores when needed; and handle schedule changes professionally.
Perform job duties with a high level of customer service, contribute to positive team spirit, and complete special projects and other assigned duties.