Operations Manager - Full-Time

Sweeping Corporation of America•West Chester, OH

About The Position

Sweeping Corporation of America (SCA) is hiring a full-time Operations Manager in Cincinnati, Ohio. SCA provides street sweeping, jet-vac, and environmental services to municipalities, counties, and government agencies. The Operations Manager leads branch operations, supports field teams, and helps deliver reliable services that contribute to cleaner and safer communities. The role is responsible for branch-level operational planning and execution, including scheduling work and crews, managing staffing, optimizing routes, and meeting customer demand. The manager oversees branch profit and loss, monitors key performance indicators, supports revenue growth and customer retention, and uses data to improve operational efficiency. This position supervises workers and supports their performance, training, timekeeping, payroll approvals, and employee relations. The Operations Manager collaborates with HR, Finance, Sales, Maintenance, and other teams; builds relationships with employees and customers; and represents SCA in the community. The position requires regular, predictable attendance and availability to respond to staffing or operational needs outside standard work hours. Travel is minimal, estimated at 1–10%. The work is primarily desk-based, with moderate standing or walking.

Requirements

At least 1 year of operations experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Ability to plan, organize, and execute initiatives while meeting timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving ability and adaptability to evolving business needs.
Ability to lift up to 25 pounds.
Ability to use computers, phones, and standard office equipment.
Normal or corrected vision and hearing sufficient for office work.
Availability to respond to staffing or operational needs outside standard work hours.

Nice To Haves

Waste management or driver operations experience.
Jet-vac experience; highly preferred.
One year of management experience; preferred.
Bachelor’s degree; preferred.

Responsibilities

Lead the team through clear communication, approachability, accountability, and a motivating presence.
Promote a safe, inclusive, and performance-driven workplace and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals and plan and schedule work weekly or monthly using routing tools.
Manage branch profit and loss and monitor KPIs including revenue, labor costs, maintenance, and safety.
Partner with Sales to identify and pursue growth opportunities and support customer retention and account growth.
Set goals and metrics, follow through on commitments, and hold the team accountable for results.
Manage staffing levels and oversee daily and weekly crew scheduling and route execution.
Track employee hours, manage pay approvals, oversee payroll submission, coach employees, administer discipline when necessary, and foster employee relations.
Use data and reporting tools to drive continuous improvement and identify efficiency and growth opportunities.
Solve operational problems independently, manage resources, and plan for long-term success.
Build relationships with employees, customers, and cross-functional partners and represent the branch in the community.
Collaborate with HR, Finance, Sales, Maintenance, and other departments to align operations and support service delivery.
Promote the SCA brand and represent its services professionally.
Maintain regular and predictable attendance and be present and prepared throughout assigned shifts.
Supervise workers by assigning work, monitoring performance, providing training and guidance, conducting performance evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.
Respond to staffing or operational needs outside standard work hours.